What are the responsibilities and job description for the Mitigation Sales Specialist position at Rescue Restoration?
Mitigation Sales Specialist
Position Summary:
As a Mitigation Sales Specialist, you are often the first face our customers see during one of their most stressful moments — dealing with water damage in their home or business. Your primary responsibility is to assess the damage, earn customer trust, and convert the opportunity into a restoration job. This role is commission-driven and ideal for individuals who thrive in a high-impact, high-reward environment. While you collaborate with field teams, this is not a technician or supervisory role — it is a sales-focused, customer-facing role critical to company growth.
Key Responsibilities:
· Respond promptly to water damage leads and conduct empathetic, professional on-site assessments.
· Educate the customer on the scope of damage and confidently present recommended mitigation services.
· Secure customer authorization and initiate service agreements — converting the opportunity into a job.
· Document findings and recommendations using our software system (Xcelerate), including moisture readings, photos, and job notes.
· Coordinate with Dispatch and Technicians to ensure timely job setup and proper communication handoff.
· Maintain consistent communication with customers, insurance adjusters, and team members throughout the job lifecycle.
Qualifications:
· Experience: 1-3 years of sales experience in restoration, in-home services, construction, or related field preferred.
· Skills: Ability to build trust quickly in high-stress situations; excellent communication skills; comfortable using technology and mobile apps for job documentation and communication
· Education: High school diploma or equivalent required, IICRC certifications (cleaning and restoration certification) are a plus
· Valid Drivers license and clean driving record
· Must be able to lift/move 50–75 lbs and occasionally work in confined or moisture-damaged environments.
Compensation & Benefits:
· Commission-based compensation with strong earning potential
· Company-provided vehicle fuel card
· Medical, dental, vision insurance
· Paid time off and holidays
Job Type: Full-time
Pay: $70,000.00 - $160,000.00 per year
Benefits:
- Company car
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Wylie, TX 75098 (Required)
Work Location: In person
Salary : $70,000 - $160,000