What are the responsibilities and job description for the Client Coordinator position at Resco Company?
About RESCO
RESCO is a marketing services and fulfillment company based in Hudson, WI. We partner with brands to handle their marketing execution, fulfillment, sourcing, and print. When a brand’s field marketing or trade marketing team needs to get materials produced, kitted, stored, and shipped to the right locations on time, we’re the team that makes it happen. Our culture is built on three values: We Honestly Care, We Push for Better, and We Don’t Miss.
SUMMARY
Execute client activity accurately and efficiently through order processing, inventory coordination, and responsive communication. This role focuses on accuracy and reliability while learning RESCO systems, processes and client workflows under established procedures and supervision.
KEY RESPONSIBILITIES
Order & Program Execution
- Process and route client orders accurately through RESCO systems and portals
- Monitor order status and ensure timely fulfillment, delivery date and returns
- Maintain accurate order, inventory, and activity records
- Understand client ordering portals and coordinate changes as directed by manager
Client Communication & Support
- Respond to routine client inquiries via phone and email
- Collect required order details and coordinate internally
- Handle multiple clients and inquiry types from various sources
- Assist with basic reports and inventory tracking as directed
Operational Accuracy
- Accurately and consistently record time and activity in company systems
- Follow established processes and documentation standards
- Support internal coordination across departments
- Support client teams when backup coverage is needed
- Assist in other departments as needed and handle other duties as assigned
QUALIFICATIONS
- High school diploma or GED required; Associate or Bachelor’s degree preferred
- 0-2 years of administrative, customer service or coordination experience
- Strong attention to detail and organization
- Clear written and verbal communication skills
- Basic math skills and proficiency in Microsoft Office
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this position.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The noise level in the work environment is moderate.
COMPENSATION & BENEFITS
- A comprehensive benefit package to include a 401k with a company match up to 4%.
- Company Paid Holidays to include one (1) floater holiday.
- A Generous PTO Program.
- Recognition Programs.
- Employee Referral Program. ($$)
- Fun and Inclusive company events throughout the year.
PAY RANGE
$20.00 - $24.00 per hour
WORK SCHEDULE
This is an onsite full-time position Monday through Friday, 8:00 AM - 5:00 PM
This is a non-exempt position and is eligible for overtime in accordance with federal and state regulations. Final compensation will be based on experience, skills, and internal equity.
RESCO is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
Salary : $20 - $24