What are the responsibilities and job description for the Commercial Client Services Coordinator position at Gurstel Law Firm P C?
Gurstel Law Firm P.C. – Commercial Client Services Coordinator
JOB SUMMARY
The Client Services Coordinator is responsible for performing a variety of general legal support tasks within our fast-paced Commercial Division. The successful candidate will manage business-to-business (B2B) account workflows, acting as a collaborative team player with an exceptional level of attention to detail, strong professional communication skills, and robust technical proficiency.
DUTIES AND RESPONSIBILITIES
- Commercial Account Management: Set up customized corporate repayment plans, systematically log business client directives, and track overall progress toward established commercial recovery goals.
- File Evaluation & Compliance: Review commercial case files to recommend suit-worthiness. Ensure strict compliance with Standard Operating Procedures (SOPs) across a variety of corporate client profiles by evaluating the financial costs and benefits of potential actions.
- Clerical & File Operations: Manage a high-volume queue of codes, maintain precise files and records, and process external and internal business documentation.
- Professional B2B Communication: Draft detailed, professional corporate correspondence and review comprehensive account reports. Serve as a reliable point of contact to deliver high-quality customer service based on commercial client needs assessments.
- Complex Problem Solving: Identify data or operational discrepancies, develop actionable solutions, and collaborate closely with the Accounting department to resolve commercial cost, payment, or corporate invoice inquiries.
- Time Management: Autonomously prioritize a high volume of time-sensitive corporate files to consistently hit deadlines.
- Operational Flexibility: Perform all other duties as may be assigned by management to support changing firm needs.
QUALIFICATIONS/SKILLS
- Education & Experience: A college degree in Business, Criminal Justice, or a related field is preferred; equivalent professional experience will be heavily considered in lieu of a degree.
- Technical Skills:
- Required proficiency in the Microsoft Office Suite (specifically Word, Excel, and Outlook).
- Minimum typing speed of 75 WPM.
- Routine capability to operate office hardware (copier, fax, scanner) and software like WordPerfect.
- Key Characteristics: A professional demeanor suited for corporate interactions, a forward-thinking mindset, and a self-starter attitude capable of multitasking under pressure.
Preferred Qualifications (Plus Factors)
- Foundational knowledge of the legal process, commercial contracts, and legal documentation.
- Prior experience with or exposure to Commercial Collection Law.
- Familiarity with CLS collection software.
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Stationary Work: This position operates in a professional office setting and primarily requires prolonged periods of sitting at a desk while working on a computer.
- Hardware Usage: Requires regular, repetitive use of hands and fingers to operate a keyboard, phone, and standard office equipment (copier, fax, scanner)
COMPETENCIES
- Adaptability: 20%
- Communication Skills: 20%
- Dependability: 20%
- Initiative: 20%
- Organization Skills: 20%
TRAVEL – This position requires up to 0-5% travel. Travel excludes local commute.
COMPENSATION AND BENEFITS
- Medical, Dental, Vision, STD, LTD, Life, Accident, Critical Illness, Long-Term Care, Pet Insurance, 401k, Profit Sharing, and Student Debt Retirement Savings Program.
- Paid Time Off (PTO)/ Paid Holidays
Gurstel Law Firm, P.C. (hereinafter “the Firm”) is multi-state litigation law firm representing creditors in all aspects of legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Minnesota, Nebraska, Nevada, Utah, and Wisconsin. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.
CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity. We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.
EOE- Gurstel Law Firm, P.C. is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are based in California, you can read information for California residents linked here
Salary : $28 - $34