What are the responsibilities and job description for the Director of AIOps position at Request Technology, LLC?
***We are unable to sponsor as this is a permanent full-time role***
***Hybrid, 3 days onsite, 2 days remote***
A prestigious company is looking for a Director of IT Practice AIOps. This director will focus on AI platforms, automation, integration, DMS, Azure AI, agent workflows, etc.
Responsibilities:
- Develop and execute a forward-looking technology roadmap for legal practice solutions in close collaboration with Innovation and IT leadership.
- Act as a technical advisor and execution partner to the Innovation team, guiding feasibility, architecture, environment design, and delivery pathways from pilot through production.
- Lead teams responsible for AI platforms, automation solutions, product engineering, knowledge systems, and legal workflow technologies, ensuring reliability, scalability, and alignment with practice needs.
- Define and deliver enterprise knowledge systems, including content lifecycle management, taxonomy development, and integration with practice delivery platforms across litigation and transactional teams.
- Steward GenAI implementations, agentic workflows, automation platforms, and custom-built legal products that enhance efficiency and insight.
- Oversee Azure Artificial Intelligence (AI) services, on-premise AI and graphics processing unit (GPU) environments, and reusable architectures supporting semantic search, application programming interfaces (APIs), and data pipelines.
- Partner with Security, Risk Management, Enterprise Architecture, Responsible AI (RAI), and Data Governance teams to streamline governance while enabling rapid, compliant delivery.
- Ensure stable, efficient operations across document management systems (DMS), collaboration platforms, knowledge systems, and production Innovation solutions.
- Build, mentor, and inspire high-performing technical and knowledge management teams, fostering strong cross-functional partnerships and continuous improvement.
Qualifications:
- Bachelor s degree required; advanced degree or equivalent experience in technology, information systems, or a related field preferred.
- 15 years of experience leading technology or project delivery teams within legal or similar professional services environments.
- Proven success driving enterprise technology transformation, change management, and large-scale platform delivery.
- Hands-on experience with AI operations, including GenAI and agentic solutions, and the supporting infrastructure and services.
- Strong understanding of cloud platforms, APIs, and enterprise integration strategies.
- Working knowledge of data governance, security, privacy, and compliance frameworks.
- Expertise with document management systems (iManage preferred) and collaboration platforms such as SharePoint.
Salary : $250,000 - $295,000