Information Technology Support Specialist

Title: Client IT Support

Location: Menomonee Falls, WI

Duration: Contract to Hire

Shift: Mon, Wed, Fri 8:00AM - 5:00PM Tues, Thursday 10:00AM - 7:00PM

Note: Those Candidates who can work on W2 basis without any sponsorship are encouraged to apply.

Description:

• The IT Support Technician provides basic to intermediate technical support to clients by identifying, troubleshooting, escalating, and resolving information technology issues.
• This role supports end users with desktop, laptop, software, hardware, and basic networking issues while ensuring systems are properly installed, configured, and maintained to support business operations.

Key Responsibilities:

• Identify, manage, escalate, and resolve technical issues in a timely and professional manner
• Provide basic and intermediate technical support to clients
• Troubleshoot application issues and perform basic diagnosis of desktop and laptop software problems
• Install, configure, and maintain software, print drivers, utilities, and related applications on workstations and within computer networks
• Troubleshoot a wide range of IT issues, including software, hardware, and networking
• Monitor installed systems to identify potential problems and take corrective action as needed
• Ensure issues are properly documented and escalated according to established support processes
• Deliver consistent, customer-focused technical support while meeting service level expectations

Required Skills and Qualifications:

• Basic to intermediate knowledge of desktop and laptop operating systems
• Experience troubleshooting software, hardware, and basic networking issues
• Familiarity with installing and configuring software applications and print drivers
• Ability to diagnose technical issues and apply appropriate resolutions
• Strong customer service and communication skills
• Ability to manage multiple issues and prioritize workload effectively

Requirements:

• 1 - 3 years of related work experience, or an equivalent combination of education and experience in an IT environment.
• 1 - 3 years of customer service experience.
• 1 - 3 years technical experience a plus.
• Experience supporting enterprise users and client-facing environments
• May require collaboration with other IT teams for escalations and issue resolution
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.
• Previous experience troubleshooting desktop, printer and notebook issues.
• Very strong user and support of MSOffice suite