VIP Manager

The VIP Manager is responsible for delivering a high-level guest experience while driving VIP table sales, managing front-of-house operations, and supporting overall venue profitability. This role serves as a key guest-facing leader, ensuring exceptional hospitality standards, smooth nightly operations, and strong team performance in a fast-paced nightlife environment.

Key Responsibilities

VIP Sales & Guest Relations

• Manage the VIP phone and respond promptly to guest inquiries via calls, text messages, email, and social media regarding VIP tables, reservations, and special experiences.
• Build and maintain relationships with VIP guests, regular clientele, and high-value customers to encourage repeat business and brand loyalty.
• Lead VIP table sales initiatives and consistently work toward achieving sales goals and revenue targets.
• Provide a warm, energetic, and welcoming presence at the front door and throughout the venue.
• Personally greet guests, recognize returning patrons, and ensure all visitors receive attentive, guest-focused service.
• Anticipate guest needs and resolve concerns quickly and professionally to ensure a premium nightlife experience.

Promotions & Venue Operations

• Partner with sales, marketing, and operations teams to execute promotional events and revenue-driving initiatives.
• Support the General Manager in developing strategies that improve guest satisfaction, operational efficiency, and profitability.
• Oversee front-of-house service, cleanliness, beverage accuracy, safety, and regulatory compliance.
• Maintain strong knowledge of menus, POS systems, payroll procedures, company standards, and venue operations.
• Manage executive-level POS functions, assist with financial reconciliation, and participate in monthly P&L reviews.

Leadership & Team Development

• Support hiring, onboarding, training, and ongoing development of front-of-house team members.
• Set clear expectations for performance, accountability, and service while leading with professionalism, positivity, and strong communication.
• Lead pre-shift meetings and training sessions, promote teamwork, and support managers and staff as needed.
• Ensure opening and closing procedures are completed accurately and consistently.

Qualifications & Experience

• Minimum 3 years of management experience in a high-volume nightclub, bar, lounge, or similar nightlife venue.
• Minimum 2 years of VIP bottle service experience
• Strong leadership, coaching, communication, guest relations, and problem-solving skills.
• Experience tracking VIP sales, revenue goals, and performance.
• Highly organized, proactive, and able to make sound decisions in a fast-paced environment.
• Comfortable using POS systems, Microsoft Office, and hospitality technology.
• Polished, professional, and able to maintain confidentiality.
• Must be available evenings, weekends, holidays, and extended hours as needed.
• Ability to stand for extended periods and lift up to 30 pounds.
• ServSafe Alcohol and Food Handler certification required based on local regulations.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance