Compliance Account Manager

Job Summary:

The Compliance Account Manager (CAM) is a field-based role responsible for managing compliance performance, strengthening hospital relationships, and driving the successful execution of the RepScrubs Compliance Improvement Plan (CIP) across a designated U.S. region.

CAMs serve as the primary compliance partner for hospitals, national vendor teams, corporate accounts, and internal stakeholders. This role ensures consistent onboarding, behavioral improvement, vendor visibility, and operational alignment across facilities nationwide. The CAM helps protect existing business, drive expansion within health systems, and supports Sales with regional insights and reference-building.

Key Responsibilities:

·        Lead Compliance Performance: Monitor, analyze, and improve compliance trends across assigned hospitals and health systems, using the RepScrubs Compliance Improvement Plan (CIP).

·        Strengthen Hospital Partnerships: Serve as the primary account liaison for hospital leadership, ensuring consistent communication, alignment, and satisfaction.

·        Drive Vendor Behavior Improvement: Support vendor teams with education, onboarding, and corrective action to improve compliance, visibility, and adherence to hospital requirements.

·        Support Vendor Corporate Teams: Collaborate with major vendor partners in designated area to ensure vendor participation, accurate data collection, compliance tracking, and engagement at all RepScrubs locations in the region.

·        Execute Field-Based Engagement: Conduct facility visits, compliance education, and performance reviews; identify risks, opportunities, and areas for operational refinement.

·        Deliver Reporting & Insights: Present compliance trends, root-cause analyses, and recommendations to hospitals, health systems, and internal leadership.

·        Partner with Sales & Growth Initiatives: Provide regional intelligence, success metrics, and reference-building to support Sales in renewals, expansions, and new opportunities.

·        Ensure Operational Alignment: Coordinate with Customer Service, Operations, IT/Dev, Sales, and Compliance teams to resolve issues quickly and maintain seamless customer experience.

·        Protect and Expand Business: Identify gaps in compliance, escalate risks early, and implement mitigation plans that strengthen partnerships and support long-term retention.

·        Champion RepScrubs Culture & Standards: Maintain excellence in communication, documentation, professionalism, and customer advocacy across all interactions.

Qualifications:

·        3–5 years of experience in account management, client success, healthcare operations, or a similar customer-facing role.

·        Experience working with hospitals, clinical teams, or healthcare vendors is strongly preferred.

·        Strong interpersonal skills with the ability to build trust and maintain long-term relationships.

·        Excellent written and verbal communication skills, with confidence presenting to executive teams.

·        Proven ability to interpret data, identify trends, and translate insights into actionable recommendations.

·        Proficiency in Excel and data-tracking tools is required; experience with CRM platforms and reporting tools (PowerBI preferred).

·        Strong organizational skills with the ability to manage multiple accounts, priorities, and deadlines.

·        Demonstrated ability to resolve issues quickly and manage escalations professionally.

·        Self-directed and highly reliable, with the ability to work independently in a field-based environment.

·        Experience supporting process improvement or operational optimization initiatives.

·        Ability to coordinate and communicate effectively across internal teams

·        Personable, customer-focused, and able to navigate sensitive conversations with diplomacy and professionalism.

·        High level of discretion, judgment, and accountability.

·        Willingness to travel within assigned region, when required.

Locations and expectations:

This role is designed to be remote but requires occasional travel to the Corporate Office in Sanford, FL, as well as other locations within the designated area, on specified dates with advance notice.

Benefits:

·        Medical

·        Dental

·        Vision

·        Flexible Spending Account (FSA)

·        Life Insurance

·        Roth or traditional 401(k)

·        NexGenEAP Wellness Program

·        Personal Time Off (vacation)

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.