Automotive Service Manager

Full-Time | In-Person

About Our Shop

We are a family-owned automotive repair shop built on the old-fashioned values that made this industry great: honesty, hard work, respect, and taking care of our neighbors. We believe in doing the job right the first time, standing behind our work, and treating every customer like family. If you take pride in your work, enjoy helping people, and believe good service never goes out of style, we’d like to meet you.

Position Overview

The Service Writer/Manager is the friendly, dependable front line of our shop, the person customers trust to guide them through vehicle repairs with clarity and confidence. You’ll serve as the bridge between our customers and technicians, ensuring repairs are properly understood, approved, completed on time, and done right the first visit. This role requires strong communication, sound judgment, and a sincere commitment to customer satisfaction.

Key Responsibilities

• Greet every customer promptly and courteously, in person and by phone
• Listen carefully to customer concerns and ask the right questions
• Schedule service appointments and manage repair workflow efficiently
• Prepare clear, accurate estimates based on inspections and maintenance schedules
• Explain repair needs and preventative maintenance in plain, honest language
• Recommend services with integrity, never pressure, always educate
• Obtain customer approval before proceeding with repairs
• Coordinate parts ordering and repair timelines with technicians
• Maintain accurate records using shop management software
• Follow up with customers to ensure satisfaction and build long-term relationships
• Collect payments and process transactions accurately
• Uphold shop standards for professionalism, cleanliness, and teamwork

What We’re Looking For

• 3-5 years of automotive service writing /manager or related experience
• Strong knowledge of automotive repair and maintenance practices
• Proven customer service and sales skills grounded in honesty and trust
• Clear, confident communication skills, written and verbal
• Organized, dependable, and able to manage a fast-paced environment
• Comfortable using computers and shop software
• Valid driver’s license and clean driving record
• High school diploma or GED

The Kind of Person Who Thrives Here

• Believes a handshake still means something
• Takes pride in a job well done
• Treats customers with patience, respect, and fairness
• Works well with technicians and values teamwork
• Understands that reputation is earned one customer at a time

Compensation & Benefits

• Competitive pay based on experience and performance
• Health, dental, and vision insurance
• Paid time off
• Employee discounts
• Stable, long-term employment in a family-run business

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Ability to Commute:

• Eagan, MN 55122 (Required)

Work Location: In person

Salary : $60,000 - $90,000