What are the responsibilities and job description for the Customer Service Specialist position at Repair Authority?
Customer Service Specialist
Employment Type: Full Time
Pay Range (based on experience): $18.00/hr. - $22.00/hr.
Location: 21973 Commerce Parkway, Suite A, Strongsville OH 44149
Hours: M-F 8:00amam-4:30pm (Hours Subject to Change Dependent on Business Needs)
About Repair Authority
Headquartered in Strongsville, Ohio, Repair Authority provides home medical equipment repair services, with additional locations in facilities in Fort Worth, TX and Manchester, TN. Our organization repairs equipment that treats respiratory illnesses and sleep disorders, including ventilators, oxygen concentrators, CPAP devices and more. We play a critical role in ensuring that patients can stay safe and healthy at home.
Benefits
Repair Authority offers a fun and rewarding work environment with opportunities for career advancement and wage growth. As a rapidly growing business, we value team members who can work independently in a fast-paced environment, but support is never far away when needed. You will play a critical role in the company’s success, and your contributions will be appreciated.
- Fun company events and prizes
- Medical, dental and vision insurance
- Health savings account
- 401(k) retirement plan
- Paid time off (PTO)
- Life and disability insurance
Responsibilities
- Comfortable with high call volume 75-100 daily.
- As a Customer Service Specialist at Repair Authority, will be the face and voice of our organization, by delivering exceptional customer service that goes beyond expectation. Your dedication to understanding and addressing customer needs will be the cornerstone of our commitment to excellence.
- Interact with customers via telephone, email, online chat, or in person to provide support and information on services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concern within company response guidelines.
- Provide administrative and clerical support to multiple departments including sales, operations, customer service, logistics and finance
- Utilize multiple computer systems to support Repair Authority’s administrative functions, including Microsoft Office and our company’s ERP and CRM systems
- Perform general clerical and office support tasks such as data entry, filing, producing requested reports, etc.
- Perform other related duties as assigned.
Qualifications
- Exceptional attention to detail
- Strong knowledge and experience in Microsoft Excel, in addition to general experience with computers, databases, word processing, etc.
- General comfort level with computers and an ability to quickly learn new software and systems
- Results-oriented self-starter with a can-do attitude, a sense of urgency and ability to complete tasks in a timely manner
- Ability to work collaboratively with a variety of internal teams to resolve problems
- Proven ability to communicate effectively in verbal and written forms, including spelling, grammar and punctuation
- Ability to stick to a very tight time schedule and switch gears rapidly when required
- Skilled in problem-solving and critical thinking
- Ability to work independently without constant supervision
- Must be able to pass a pre-employment drug screening
Education
- High school diploma or equivalent.
- Minimum of 3 years of experience in a customer service environment
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- If you're passionate about delivering outstanding service and building meaningful relationships, this is the perfect role for you. Let's embark on this journey together, where your skills and enthusiasm will make a real impact on the customer experience!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Strongsville, OH 44149 (Required)
Ability to Relocate:
- Strongsville, OH 44149: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22