What are the responsibilities and job description for the Customer Service Specialist position at Vibes And Verbs?
Department: Vibes And Verbs
Location: Cleveland, OH
Compensation: $56,000 - $65,000 / year
Job Description
We are seeking a dedicated Customer Service Specialist to join our team in Cleveland, OH. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a customer-first mindset. You will be responsible for assisting clients, resolving inquiries, and ensuring that every customer interaction reflects the high standards of Vibes And Verbs.
Key Responsibilities
Responsibilities
Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
Provide accurate information regarding products, services, and company policies.
Identify and resolve customer concerns with efficiency and empathy.
Document customer interactions and follow up to ensure satisfaction.
Collaborate with internal teams to address escalated issues and improve processes.
Maintain a positive and professional attitude in all communications.
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred.
Minimum of 2 years of experience in customer service or related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in Microsoft Office Suite and customer service software.
Ability to work independently and as part of a team.
Benefits
Competitive salary ($56,000 – $65,000 per year).
Opportunities for career growth and professional development.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Ongoing training to enhance skills and knowledge.
Salary : $56,000 - $65,000