Outbound Lead

JOB DESCRIPTION

Job Title: East Coast Outbound Lead

Department: Distribution Center

Reports To: Outbound Supervisor

FLSA Status: Non-Exempt

Compensation Base Range: $22 - $28.85 hourly

WHO WE ARE:

REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000 square feet of office and distribution space in the USA and internationally. With a dedicated team of over 180 fitness enthusiasts, our mission is to "Improve Lives by Sharing our Passion for Strength." Our commitment to innovation, customer service, and value sets us apart.

We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence has been recognized many times - as one of Inc. 5000's fastest-growing private companies; as Newsweek's Reader's Choice Best Exercise Equipment Brand; and as the most popular brand in the home gym market (with cost in mind) by Garage Gym Experiment. From Men's Health to Self.com, Garage Gym Reviews, and Men's Journal, REP's products are consistently named the best in their class. We also boast impressive partnerships, such as providing F45's functional racks worldwide. Our team works out together, and we regularly invite fitness superstars to join us. We organize fun challenges to test our limits - and the limits of our equipment.

At REP, we continue to grow and bring new opportunities for those who want to be a part of a winning team. We firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. This role is based in Carlisle, Pennsylvania. Carlisle is considered one of the best places to live in Pennsylvania, and USA Today even nominated it as one of the Best Historic Small Towns in 2022. Carlisle is also a history lover's dream, as it played a significant role in the Revolutionary War. Amid this charming town, the REP kitchen is always stocked with healthy snacks, energy drinks, and protein. This is not a remote position and requires you to work in the office five days a week (but that endless stream of healthy treats in a supportive and fun environment makes this office experience a reward, in and of itself). For a closer look at the Carlisle showroom, check out this blog.

OUR CORE VALUES:

Think Like a Customer - We empathize with our customers; understand the "why" behind every decision we make.

Progress not Perfection - We don't let perfect get in the way of good; we are better today than we were yesterday.

Positive Attitude - Be a glass half-full kind of person and remember to have fun.

Teamwork without Ego - We put the team above ourselves; we only win together.

Take Initiative - We drive momentum; if there is an opportunity to make us better, we want to hear it.

WHAT'S IN IT FOR YOU:

Our commitment to quality and transparency applies not only to our products, but also to our people. We are focused on creating a fun, exciting, collaborative space that's centered around health and well-being. We empower everyone on our team to take control of their careers and balance their work and life in a modern, fast-paced environment.

We offer an exceptional compensation package that includes:

DAY ONE BENEFITS!

• Medical, dental, vision insurance (Competitive Benefits packages Offered)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA) options
• LTD/STD, Life and AD&D (100% premiums covered by REP)
• 401k and Roth options with employer match up to 4%
• Employee Assistance Program (EAP)

RECHARGE YOURSELF!

• 3 weeks of PTO accrued during your first year
• 48 hours of sick leave annually
• 7 paid company holidays with an additional floating holiday
• Paid parental leave starting day one
• Birthday - Paid day off

PUMPED-UP PERKS!

• Unique bonus structure that rewards exceptional individual performance, as well as company-wide performance
• Full access to employee gym
• Employee discount on REP equipment and apparel
• Daily snacks and drinks provided by REP (for on-site employees)
• Fitness-casual attire
• Company- and team-building events
• Professional growth and development within the organization
• Life-work balance

ABOUT THE ROLE:

The Outbound Lead serves as an on-the-floor leader responsible for supporting and guiding outbound team members to ensure the efficient and accurate picking, packing, and shipping of customer orders, including Amazon Prime shipments. Reporting to the Outbound Supervisor, this role focuses on driving day-to-day productivity, ensuring proper workflow execution, and escalating operational concerns before they become end-of-day (EOD) issues. The Lead acts as an extension of the Supervisor, taking primary responsibility for outbound operations, especially on Saturdays when the Supervisor is not present.

This is a full-time position scheduled Tuesday through Saturday to provide essential leadership coverage throughout the week and strengthen weekend operations.

ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.

Daily Operational Tasks

• Oversee and support the outbound team in executing picking, packing, staging, and shipping tasks.
• Ensure work assignments from the Supervisor are clearly understood and executed by the team.
• Monitor progress of all outbound orders, including time-sensitive Amazon Prime shipments.
• Coordinate with the Supervisor and shipping carriers to ensure pickup schedules are met.
• Ensure accuracy in outbound documentation, including packing lists and shipping labels.
• Perform quality control checks on outbound shipments to confirm accuracy and completeness.
• Complete daily End-of-Day (EOD) outbound checklist.
• Support the accuracy of transactions in the Warehouse Management System (WMS).

Team Leadership

• Train and coach staff on outbound processes, Amazon Prime protocols, and safety procedures.
• Lead pre-shift meetings to communicate goals and priorities for outbound staff.
• Monitor performance and provide feedback or escalate issues as needed.
• Resolve conflicts or issues among team members promptly with the help of the outbound supervisor.
• Provide ongoing guidance to ensure accurate inventory handling during outbound activities.
• Collaborate with inventory control and customer service teams to ensure order accuracy and data integrity.

Process ImprovementReporting

• Identify bottlenecks or inefficiencies and suggest improvements.
• Track key KPIs such as order accuracy, shipping time, Amazon Prime fulfillment rates, and productivity.
• Generate shift reports or daily outbound logs.
• Participate in audits or compliance checks.
• Identify process gaps and help implement improvements to streamline outbound workflows.

SafetyCompliance

• Ensure outbound operations follow OSHA and company safety policies.
• Enforce proper personal protective equipment usage and safe equipment operation.
• Complete daily safety walk.
• Report incidents or near-misses immediately.
• Promote cleanliness and organization in the outbound area.

InventoryEquipment Management

• Ensure accurate inventory movement during outbound processing.
• Coordinate with inventory control on stock discrepancies.
• Report damaged or missing items during picking or packing
• Ensure proper use and maintenance of equipment (scanners, pallet jacks, forklifts).
• Support bin replenishment processes and maintain efficient bin configurations

SUPERVISORY RESPONSIBILITIES:

• Assigns, trains, schedules, or oversees work of others.

WHAT YOU WILL BRING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

COMPUTER SKILLS:

• Experience with Microsoft Suite (Excel, word, and Teams) - preferred
• Experience with NetSuite - preferred

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience.
• 1-3 years related experience.

CORE COMPETENCIES:

LeadershipTeam Development - Effectively guides and motivates the outbound team to meet performance goals. Provides coaching, training, and daily direction while fostering a positive, collaborative work environment.

Operational Efficiency - Manages outbound workflows with a focus on timeliness, accuracy, and productivity. Proactively identifies bottlenecks and implements improvements to increase efficiency.

CommunicationCollaboration - Communicates clearly with internal teams (inventory control, customer service, shipping carriers) and leads daily shift meetings. Maintains open lines of communication to resolve issues and ensure alignment on goals.

Attention to DetailQuality Assurance - Ensures order accuracy, proper documentation, and shipment verification through quality control checks. Maintains accurate records and enforces standards throughout the outbound process.

Problem SolvingDecision Making - Applies practical thinking to resolve operational challenges quickly and effectively. Makes informed decisions to maintain workflow continuity and customer satisfaction.

SafetyCompliance Awareness - Promotes a safe working environment by enforcing company and OSHA safety standards. Identifies and addresses safety risks promptly and participates in regular safety checks.

TechnicalSystems Proficiency - Utilizes WMS, Microsoft Office Suite, and (preferably) NetSuite to manage daily tasks, track KPIs, and complete reporting duties. Leverages technology to drive accuracy and productivity in operations.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and use hands to operate the telephone, type and operate the computer and mouse. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 50 pounds and rarely lift and/or move up to 100 pounds assisted. Specific vision abilities required by this job include close vision and distance vision.

REP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, REP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at REP.