Customer Order Specialist - Pressure TX

DEPARTMENT:

Customer Service

REPORTS TO:

Area Sales Executive

STATUS:

Non-Exempt

LOCATION:

Houston, TX 77086

SCHEDULE:

M-F, 7:30am - 4:00pm

JOB SUMMARY:

Reporting directly to the Customer Order Lead, the COS is responsible for providing the highest level of data entry accuracy for our customers’ orders. This includes processing customer orders, making decisions on document interpretation, entering accurate information, building an in-depth knowledge of our product, processing return authorizations, and meeting performance and service level goals outlined by the department.

RESPONSIBILITIES:

Customer Purchase Order Management:

• Demonstrate precision in inputting customer orders, verifying pricing, confirming part numbers, and managing stock availability to ensure on-time delivery.

• Maintain accurate and up-to-date customer records within our CRM and ERP systems, showcasing meticulous attention to detail.

• Expertly handle the issuance of Return Authorizations, including tracking return status inquiries and facilitating resolution processes.

• Efficiently manage a high volume of orders to meet expected workloads.

• Actively engage in learning and understanding our products, processes and services.

Sales/Manufacturing Interaction:

• Serve as intermediary between the Sales team and Manufacturing to ensure customer requests and requirements are fully understood and communicated effectively.

• Relay any issues or items regarding POs from Manufacturing back to Sales and/or the customer for resolution.

• Coordinate with all departments to ensure all orders are processed accurately and efficiently.

QUALIFICATIONS:

• A team player mindset, embodying qualities such as positivity, integrity, and a collective commitment to achieving shared goals.

• The ability to focus on a specific task and think through and attend to all of the critical details surrounding it.

• Strong verbal and written communication skills, emphasizing the ability to build productive interpersonal relationships.

• Exceptional organizational skills and an aptitude for handling intricate details within a fast-paced environment.

• Proficiency in navigating various computer applications and executing tasks with precision and accuracy.

• Resourcefulness and problem-solving skills to facilitate solutions to various situations.

• The ability to excel both independently and in collaborative work settings.