Associate Project Manager Warranty Division

Join Our Team

If you’re passionate about clean energy, problem-solving, and making a real impact for homeowners and communities, we’d love to hear from you. Apply today and help us deliver top-tier service and peace of mind—one solar system at a time.

Position Summary

The Associate Project Manager- Warranty Division plays a critical role in ensuring the quality and longevity of solar installations by managing warranty claims, coordinating repairs, and supporting customer satisfaction. This individual serves as a key liaison between customers, manufacturers, and internal teams to resolve warranty-related issues efficiently and professionally.

Key Responsibilities

• Review and process warranty claims for residential solar systems.
• Communicate with equipment manufacturers to submit claims, coordinate replacements, and track resolutions.
• Maintain detailed records of claims, service logs, and system diagnostics using CRM or project management software.
• Coordinate with the service team to dispatch warranty-related service calls.
• Provide clear and timely updates to customers regarding the status of their claims.
• Analyze recurring warranty issues to identify trends and contribute to continuous improvement.
• Ensure all warranty work adheres to company and manufacturer standards.
• Stay informed about product warranties, RMA processes, and industry standards.
• Support the development of warranty-related documentation, procedures, and training materials.
  
  
  

Qualifications

• Prior experience in solar, electrical, or HVAC service or support roles preferred.
• Strong understanding of solar components (inverters, panels, optimizers, monitoring platforms).
• Excellent organizational and communication skills.
• Proficiency with CRM systems, Google Workspace, and Microsoft Office Suite.
• Ability to interpret technical documentation and diagnostic reports.
• Detail-oriented with strong follow-through and customer service focus.
• Comfortable working in a fast-paced, collaborative environment.
  
  
  

Preferred Skills

• Experience with warranty submission platforms (e.g., Enphase, SolarEdge, Generac).
• Technical understanding of solar PV system design and function.