What are the responsibilities and job description for the Branch Manager position at Rentix Solutions?
Rentix Solutions is a newly formed organization created through the merger of Jack Doheny Companies (JDC) and Vacuum Truck Rentals (VTR). Together, we are proud to be one of the nation’s leading specialty equipment rental providers, supporting customers across the water and sewer, electric utility, and environmental markets. As Rentix Solutions continues to grow, we are bringing together the experience, expertise, and strong customer relationships of both organizations to build an even stronger future.
Position Overview
The Branch Manager is responsible for overseeing the overall performance of the branch, including daily operations, profitability, customer service, employee leadership, facility management, and business growth. This role provides strategic leadership to ensure the branch meets financial goals while maintaining a safe, productive, and customer-focused environment.
Key Responsibilities
- Manage all aspects of daily branch operations.
- Oversee branch financial performance, including profitability, budgeting, and expense management.
- Monitor equipment inventory and fleet utilization to maximize availability and operational efficiency.
- Ensure compliance with all Rentix Solutions policies, procedures, and safety standards.
- Maintain a clean, organized, and compliant facility.
Sales & Business Development
- Drive revenue growth by building and maintaining strong customer relationships.
- Partner with the sales team to identify business opportunities and increase market share.
- Develop local marketing and sales initiatives to support branch growth.
- Provide rental solutions that meet customer needs while delivering exceptional service.
Leadership & Staff Management
- Recruit, train, develop, and supervise branch employees.
- Foster a positive culture focused on safety, accountability, teamwork, and customer satisfaction.
- Conduct performance evaluations, coaching, and employee development.
- Ensure appropriate staffing levels to support business needs.
Financial Performance
- Manage branch Profit & Loss (P&L) performance.
- Control expenses while maximizing branch profitability.
- Analyze branch performance metrics and implement strategies to achieve operational and financial goals.
Customer Service
- Ensure exceptional customer service across all customer touchpoints.
- Resolve escalated customer concerns in a timely and professional manner.
- Build long-term customer relationships through reliable service and support.
Qualifications
- Bachelor's degree preferred.
- 5 years of management experience in equipment rental, construction equipment, heavy equipment, industrial services, or a related industry.
- Demonstrated experience managing branch operations and Profit & Loss (P&L).
- Strong leadership, communication, customer service, and organizational skills.
- Proficiency with Microsoft Office and business management software.
- Valid driver's license and ability to travel as business needs require.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Rentix Solutions: The Way We Work
- Continuously seek innovative ways to improve branch performance and customer satisfaction.
- Foster teamwork, accountability, and open communication.
- Lead with integrity, professionalism, and respect.
- Promote a safe work environment and ensure compliance with company policies and regulatory requirements.
- Deliver exceptional service to both internal and external customers.
Travel: Approximately 20% based on business needs.
Rentix Solutions is an Equal Opportunity Employer.