What are the responsibilities and job description for the Sr. Lab Operations Manager position at Renovo Solutions?

Why Renovo?

Renovo Solutions is a nationwide healthcare technology management company. We offer a range of opportunities for technicians to grow within the company. With a presence in 40 states, we provide comprehensive solutions for managing & maintaining healthcare technologies. We prioritize investing in our employees' development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference in healthcare while advancing your career with Renovo.

Summary :

The Sr. Lab Operations Manager is responsible for modeling site-level best practices to scale across Vertex GxP creating lab operations initiatives with Vertex scientific end-users, lab operations stakeholders and Renovo program managers. These initiatives are directed to drive operational excellence at the Boston site, generating outcomes measured in improved service delivery, improved equipment uptime, lab operations workflow process improvement, cost avoidance and cost savings.

What you will do :

Responsible for translating sponsor requirements into operational tactics and ensuring consistent and coordinated execution and behavior by the Boston Renovo team to accomplish said tactics
Collaborates with client and team to develop and evolve lab operations processes
Provides regular updates to client, site stakeholders, and operational team members
Quickly develops operational and process excellence with a sense of awareness and proactively keeps a real-time pulse on satisfaction level of site stakeholders, users, and operations teams; ensuring all aspects of the site lab instrument management and service program are meeting or exceeding their expectations
Builds and maintains trust and confidence in the lab instrument program and Renovo team with site stakeholders, users, and operations teams via frequent interactions and reliably meeting / exceeding all commitments made.
Demonstrated strong work ethic, consistently holding self and others accountable

Qualifications :

Minimum of 5 years of experience in Life Science, with at least 3 years of experience with lab operations management

Advanced proficiency with Microsoft Excel (pivot tables, VLookups, VBA Macros, etc.)

Strong business acumen skills, including experience managing financial budgets

Strong customer focus with a customer first mindset

Exceptional written and verbal communication skills

Attention to detail

Education / Special Training :

Bachelor's Degree (minimum)

GxP Training

Required Competencies :

Accountability - takes ownership of assigned work and responsibilities, follows through, and closes the loop

Communication - clearly expresses thoughts and ideas both in written and verbal communications, provides timely information

Financial Acumen - Considers financial impact of all decisions

Integrity - Can admit mistakes, is direct and truthful

Customer Service - demonstrates a "customer-first" mentality, focused on meeting the needs of customers and captures feedback to make improvements

Priority Setting - Prioritizes assigned schedules and workload

Sense of urgency - Possesses and displays a sense of urgency to internal and external customers

Team Building - Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues

Regulatory - knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies

Giving Feedback - Provides constructive feedback towards department goals and activities, helps to foster growth within the team

Safety Requirements :

Abide and follow our Injury & Illness Prevention Program

Ontime completion of safety trainings assignments

Physical Requirements :

Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk

Ability to mentally concentrate while being subject to stress, interruptions and changing work priorities

Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne / airborne pathogens, dust and inclement weather, marked changes in temperature and / or humidity, radiation, fumes / vapors, sharp instruments / tools, hazardous liquids, and operating devices

Must be able to hear speech, distinguish sounds, and speak

Must have near vision, far vision, depth perception, and be able to distinguish colors

Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect / distinguish odors

Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds

Must be able to push or pull over 100 pounds frequently (20% of the time)

Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to job duties

Working Hours :

Full-time schedule Mon-Fri. 40 hours per week. Overtime may be required or permitted with prior approval

Will need to be available for after-hours service, emergency calls on weekends, part of the on-call schedule

Classification :

FLSA : Exempt or Non-Exempt

Note : This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.

EEO Statement

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position. Also, signature acknowledges that a change in duties with or without notice can occur at any time.

Employee is an "at-will" employee, and this does not act as a contract of employment.

Pay rate : $115,000-$120,000 annually

Salary : $115,000 - $120,000

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Sr. Lab Operations Manager

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