What are the responsibilities and job description for the Call Center Representative Bilingual English-Spanish -37.5 Hrs/week position at Renovations PROPERTY MANAGEMENT?
We are looking for a Call Center Representative that will be the liaison between our company and its customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
- Spanish and English
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $16 - $17