What are the responsibilities and job description for the Full-Time Spa Concierge position at Renova Aesthetics?
You will be the first to meet our clients so the first impression of our spa depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
- Interacting with clients in a friendly and professional manner.
- Checking clients in and out of their appointments, pulling charts and filing.
- Answer phones and schedule client appointments.
- Master a basic understanding of each service offering.
- Upsell new areas/services to current clients in order to hit individual monthly target.
- Assist with local marketing events as needed.
- Collecting and handling payments.
Qualifications:
- High School Diploma/GED or Bachelor’s degree from an accredited institution. Successful sales experience may be substituted for academic credential.
- 1-2 years of customer service experience, preferably in a spa or high-end retail environment.
- Ability to multi-task, use personal judgment, utilize strong decision making, analytical and follow-up skills
- Proficient with personal computers and contemporary software applications (MS Office Suite, Internet Explorer, etc.)
- Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
- Strong guest service orientation
- Rapid learner with the ability to grasp concepts and protocols
- Must maintain a high attention to detail
Watch our video on YouTube at https://youtu.be/ayjvMZzIRQg
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
Salary : $18 - $22