Team Lead

Job Summary

• In this role, you will be required to split your time between the office and travel to various events &retail sites. In the office you will assist the Director of Event Marketing with recruiting, hiring, and training Event Marketing Promoters.
• Duties in the office will include researching and booking events, RSVP locations and potential to develop our retail presence.
• While out of the office you will be making site visits at assigned events.
• At the site visits you will do on-site training with Event Marketing Promoters which will include lead generation.
• A review will be required for every site visit that is made, turned into the Director of Event Marketing.

Job Functions 

• · Development and on-site (at events and retail locations) training with current reps 50%
• · In office duties: Interviewing, training, meetings 50%
• · Event set up/tear down n/a

Key Job Responsibilities

• Foster a positive, competitive, and performance-driven culture across all Event and Retail Marketing teams.
• Manage, coach, and develop the Team Lead to help them become a stronger leader.
• Hold the Team Lead accountable for the overall performance of their assigned market.
• Work with the Team Lead to identify opportunities and improve team and market performance.
• Conduct a minimum of two Event/Retail site visits per weekend, totaling at least eight hours in the field, with a target of four site visits per weekend.
• Assist with recruiting, interviewing, hiring, onboarding, and training Event and Retail Marketing representatives.
• Assist with researching, evaluating, and booking new events and retail locations.
• Ensure all Renewal by Andersen lead-setting policies, qualification standards, and procedures are consistently followed, even when doing so may result in losing an appointment.
• Maintain a positive and competitive atmosphere among Event and Retail Marketing representatives.
• Serve as a point of contact and resource for newer representatives while they are working in the field.
• When necessary, assist with appointment qualification to ensure proper time commitments, two-party commitments when required, and accurate appointment scheduling.
• Submit a written recap of each site visit no later than the following Wednesday, including observations, coaching opportunities, and any necessary follow-up.
• Meet weekly with the Director of Event & Retail Marketing to review team performance, upcoming events, staffing needs, and weekly objectives.
• Assist with the setup, execution, and breakdown of events as needed. All events are prepaid and must be staffed. In the event of a last-minute callout, the Manager is expected to arrange coverage or work the event when necessary.
• Provide the Director of Event & Retail Marketing with consumer feedback, field observations, and information needed for event and retail recaps.
• Maintain professionalism and represent Renewal by Andersen's brand and values at all times.
• Help maintain at least a Level 3 bonus performance level (5–7 Retail HPD) across the Event and Retail teams.
• Recognize strong performance while addressing underperformance through coaching, clear expectations, and accountability.
• Submit mileage and expense reimbursement forms before the end of each applicable pay period.
• Ensure event and retail displays, marketing materials, and equipment are maintained in good working condition.

Job Requirements

• Knowledge, Skills and Abilities:
• Excellent oral and written communication skills
• Strong interpersonal skills including the ability to listen
• Flexibility and demonstrated ability to adapt well in a changing environment
• Ability to work with a sense of urgency to complete responsibilities timely
• Strong communications skills
• Able to conduct research, work under tight deadlines, develop and organize information
• Be data driven; ability to tell a story based on qualitative and quantitative data
• Ability to find resolution, deliver difficult feedback and advise management

Work Environment:

• Occasional work performed in a climate-controlled environment
• Occasional travel to and from various events throughout specified territory

Physical Demands:

• Occasional work performed in a sedentary position
• Occasional work performed while standing
• Must be able to lift, bend, step up, and kneel
• Must be able to lift 50 lbs

ABOUT US
Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. Renewal by Andersen was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has 10 company-owned locations and over 50 independently owned “affiliates” across the United States.

S&L Windows is a Renewal by Andersen affiliate that operates in three markets: Charlotte, NC; Columbia, SC; and Greenville/Asheville/Spartanburg. S&L Windows prides itself on being an experienced, reliable partner for its customers by offering superior products and operating with a Green Diamond service mindset. As a family-owned and operated business, S&L Windows is an active member of the community and routinely engages in charitable work through more than a dozen nonprofit organizations. 
Renewal by Andersen and S&L Windows are proud equal-opportunity employers. We are committed to fair hiring practices and to creating a welcoming environment for all team members.