What are the responsibilities and job description for the Service Technician position at Renewal by Andersen?
Job Details
We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our on-site customer service projects. Working with the Service department in satisfying customer service calls and repairs. It is a full-time position, paying a competitive salary plus bonus availability based on skills and qualifications, along with a competitive benefits package.
Responsibilities:
*Communicate effectively with the Service Department; gather required information to service the customer.
*Install, service or repair authorized product in customers' homes with accuracy and workmanship.
*Manage and ensure adequate inventory of product, equipment and tools prior to on-site service.
*Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit.
*Interact and communicate well with customers.
*Exhibit professional appearance and conduct while providing a world-class customer experience.
*Ensure on-time arrival to daily customer appointments.
*Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment.
*Explain and provide detailed product operational instructions to customers.
*Clean debris in each home after all service and repair visits.
*Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts.
Requirements:
*Minimum of 5 years of carpentry.
*Window and Door installation/service experience a plus.
*3 years of experience within a customer service/retail environment
*An acceptable driving record.
*Computer literate, as majority of paperwork is done electronically.
*Ability to communicate clearly through writing.
*Ability to follow procedures in any situation.
*Excellent customer service skills and natural desire to make a customer happy
*Flexible, fast-paced and copes well under pressure
*Commitment to personal and professional standards of excellence
*An ability to deescalate situations while meeting with a customer in person.