What are the responsibilities and job description for the Order Entry Associate - White River Junction, VT position at Renewal by Andersen?
The Order Entry Specialist is responsible for processing large volume window and door orders into CRM software. Effectively identifies order errors and drives resolution in a timely manner while providing excellent customer services. May respond to semi-complex complaints and disputes within reasonable limit of authority. Recognizes when to escalate internal and external customer issues.
Primary Responsibilities:
Follow documented rules, past practices or instructions on a semi-independent level.
Processes customer orders while verifying accuracy of data to be entered.
Effectively identify errors in order documents.
Responsible for processing multiple product order types: Windows, Doors
Utilize CRM tool to order product and schedule delivery
Provide price and availability for multiple products within the assigned business segment.
Provide Customer service for incoming and outgoing phone and email inquiries as necessary
Other Expectations
HS Diploma or GED
3 plus years of experience in a Customer Support role supporting industrial or construction electrical distribution products.
Knowledge of Salesforce
High Level of professionalism and excellent customer service skills.
Must be eligible to work in the US with no sponsorship now or in the future.
Preferred Qualifications:
Associate degree or Industry related Certification.
Strong problem-solving skills.
Excellent communication skills enabling the facilitation of information flow.
6 plus years’ experience in a Customer Support role supporting industrial or construction electrical distribution products.
Strong knowledge of SAP, Salesforce, COMPAS, Industry Mall, EDI, IDOC, CRM systems
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Benefits and Perks:
Job Type: Full-time
Benefits:
Retirement Plan
Paid time off
Medical
Dental
Schedule:
Monday – Friday
Experience:
3 years (Preferred)
Work Remotely:
No
Work Location:
White River Junction
Benefit Conditions:
Waiting period may apply
Company's website:
www.rbavermont.com
Company's Facebook page:
https://www.facebook.com/renewalbyandersenvt
Primary Responsibilities:
Follow documented rules, past practices or instructions on a semi-independent level.
Processes customer orders while verifying accuracy of data to be entered.
Effectively identify errors in order documents.
Responsible for processing multiple product order types: Windows, Doors
Utilize CRM tool to order product and schedule delivery
Provide price and availability for multiple products within the assigned business segment.
Provide Customer service for incoming and outgoing phone and email inquiries as necessary
Other Expectations
HS Diploma or GED
3 plus years of experience in a Customer Support role supporting industrial or construction electrical distribution products.
Knowledge of Salesforce
High Level of professionalism and excellent customer service skills.
Must be eligible to work in the US with no sponsorship now or in the future.
Preferred Qualifications:
Associate degree or Industry related Certification.
Strong problem-solving skills.
Excellent communication skills enabling the facilitation of information flow.
6 plus years’ experience in a Customer Support role supporting industrial or construction electrical distribution products.
Strong knowledge of SAP, Salesforce, COMPAS, Industry Mall, EDI, IDOC, CRM systems
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Benefits and Perks:
Job Type: Full-time
Benefits:
Retirement Plan
Paid time off
Medical
Dental
Schedule:
Monday – Friday
Experience:
3 years (Preferred)
Work Remotely:
No
Work Location:
White River Junction
Benefit Conditions:
Waiting period may apply
Company's website:
www.rbavermont.com
Company's Facebook page:
https://www.facebook.com/renewalbyandersenvt