What are the responsibilities and job description for the Service Coordinator position at Renewal by Andersen - The Birner Group?
About Renewal by Andersen
As part of the Andersen Corporation legacy, Renewal by Andersen has been a trailblazer in the window and door industry for over 100 years. We specialize in custom-designed, energy-efficient composite windows and expert installation services. With a footprint spanning more than 100 U.S. markets, we proudly hold the distinction of being the nation’s leading provider of replacement windows.
Position Summary: Service Coordinator
We are seeking a highly organized and service-oriented Service Coordinator to support operational excellence across the Birner Group’s five regional locations. This pivotal role ensures seamless coordination of service appointments, efficient processing of part orders, and accurate documentation of customer interactions—all while maintaining a high standard of professionalism and responsiveness.
We are seeking a highly organized and service-oriented Service Coordinator to support operational excellence across the Birner Group’s five regional locations. This pivotal role ensures seamless coordination of service appointments, efficient processing of part orders, and accurate documentation of customer interactions—all while maintaining a high standard of professionalism and responsiveness.
Key Responsibilities:
- Manage a high volume of inbound customer calls with courtesy and efficiency.
- Accurately record customer communications and service details.
- Initiate and monitor part orders to ensure timely delivery and resolution.
- Schedule and confirm service appointments with precision and clarity.
- Prepare and distribute service quotes with attention to detail.
- Maintain digital records and perform data entry using multiple software platforms.
Qualifications:
- Exceptional attention to detail and strong organizational capabilities.
- Proven ability to multitask effectively in a dynamic, fast-paced environment.
- Excellent verbal and written communication skills with a customer-centric approach.
- Proficient in navigating various computer systems and software applications.
Compensation & Benefits:
- Hourly Rate: $19–$25, plus monthly performance-based bonuses
- Medical, dental, vision, and life insurance coverage
- Health Savings Account (HSA) contributions
- Paid time off and paid holidays
- 401(k) plan with annual bonus contributions
- Employee discounts on premium products
- A collaborative and supportive work culture that values work-life balance and team achievement
Join a company that’s not only transforming homes—but also building rewarding careers. If you’re ready to make an impact and grow with a market leader, we’d love to hear from you!
Salary : $19 - $25