What are the responsibilities and job description for the Call Center Agent position at Renewal by Andersen® Greater Wisconsin?
Renewal by Andersen, America's premier replacement window and door company, is looking to add motivated and driven Call Center Agents, who are excited to work in a high-volume call center, and passionate about being the first step in our customer's window replacement journey to our team!
This is a full-time, in-office position, and a 12pm-8pm shift. We have an hourly base ($17-18) plus monthly UNCAPPED bonuses typically ranging from $150-500 monthly! Candidates unable to commute to our Appleton, WI office and who cannot work the 12-8pm shift will not be considered.
Here are some details at a glance:
- Hours: Monday-Friday, 12:00pm-8:00pm
- Location: Appleton, WI
- Pay: $17.00/hour PLUS uncapped bonuses - be in control of YOUR pay!
Still interested? Keep reading!
KEY RESPONSIBILITIES:
- Communicate with customers, make outbound calls to potential customers, and follow up on leads
- Promote products and services to current and prospective customers
- Understand customer needs and requirements
- Schedule in-home consultations for customers
- Participate in weekly training huddles
BENEFITS:
- Weekly, monthly, and yearly opportunities for performance-based rewards
- Growth opportunities and development programs
- Promotions ONLY hired from within
- Internal growth opportunities
- We have a base pay starting between $17-$18/hr, plus monthly performance-based bonuses
- Full medical, dental, life and disability insurance plans
- Employee Assistance Programs
- Paid training, vacation, and holidays
- Be part of a team that thrives on everybody around them being successful
- Official Replacement Window and Door Partner of the Green Bay Packers!
KNOWLEDGE, SKILLS, AND EXPERTISE:
- Above average skills with interpersonal communication and negotiation
- Strong phone presence
- Driven, with a strong desire to succeed, excel, and grow
- Strong listening and presentation skills
- Naturally outgoing and self-disciplined
- Past retail, customer service, sales, and telemarketing experience a major plus
- Ability to work afternoons and some weekends
- Ability to sit at a desk for extended periods of time
- Ability to work from a computer and on a phone/headset for extended periods of time
Salary : $17 - $18