What are the responsibilities and job description for the Field Service Technician position at Renewal by Andersen and Careers?
Company Overview
Renewal by Andersen is the full-service replacement window division of Andersen Corporation, dedicated to transforming the window and door replacement experience for homeowners. With over one hundred locations across the United States, our team members are at the core of our mission to create a positive impact in every project.
Service Territory is a 75 mile radius of Portsmouth, NH.
Summary
As a Field Service Technician at Renewal by Andersen, you will play a vital role in delivering exceptional service to our customers. Based in various locations, you will be responsible for installing and servicing our high-quality windows and doors, ensuring that every homeowner enjoys a seamless experience.
Responsibilities:
* Service and repair previously installed RbA products.
* Analyzes customers situations, determines corrective action to be taken and verify the action has fixed the situation in a cost efficient and effective manner.
* Keep team member informed as needed of customer interactions and actions taken to resolve service issues.
* Coach, train and mentor Service Techs.
* Keep service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Service RSRs.
* Provide Signature Service to homeowners and peers.
* Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors.
* Other duties as assigned by supervisor.
Qualifications:
* High school degree and valid driver's license with clean driving record.
* Ability to service and repair previously installed windows & doors. Ability to dismantle and reassemble windows, door components, window coverings, and hardware.
* Demonstrated analytical problem solving and decision-making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions
* Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels.
* Ability to train others on technical application and product requirements
* Prior window experience a plus
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensations package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $27 hr. - $41 hr. plus annual incentive.
If you’re ready to make a difference in the lives of homeowners and join a passionate team, apply now to become a Field Service Technician with Renewal by Andersen!
Job Type: Full-time
Pay: $22.84 - $34.71 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Willingness to travel:
- 50% (Preferred)
Work Location: In person
Salary : $23 - $35