Customer Service Representative

Location: Cerritos, CA (Onsite)

Schedule: Full-Time | Monday-Friday

Contract to Hire Up to $24HR

About the Opportunity

Our client is seeking a Customer Care Associate to join their growing team in Cerritos, CA. This is an excellent opportunity for someone who enjoys providing exceptional customer service, solving problems, and building strong relationships with customers. You'll play a key role in supporting clients throughout the order process while collaborating with multiple internal departments to ensure a seamless customer experience.

This position is ideal for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and takes pride in delivering accurate, timely service.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Process customer orders, verify order details, and ensure accurate and timely fulfillment.
• Research and resolve customer questions, concerns, returns, and product claims from start to finish.
• Collaborate with sales, accounting, shipping, and other internal teams to resolve customer issues and provide updates.
• Confirm payment information, order status, shipping details, and backorder information as needed.
• Build strong relationships with customers by providing personalized, solution-focused service.
• Manage assigned customer accounts and help maintain high levels of customer satisfaction and retention.
• Maintain accurate customer records and documentation within company systems.
• Provide updates to leadership regarding order processing, shipping issues, and customer concerns.
• Assist with front office responsibilities when needed, including greeting visitors and directing phone calls.
• Support company trade shows and showroom events, including customer interaction and event setup.
• Contribute to a collaborative team environment and continuously look for ways to improve the customer experience.

Qualifications

• High school diploma required; Associate's degree or higher preferred.
• 1 year of office-based customer service experience required; 3 years preferred.
• Bilingual in Spanish required.
• Experience working with wholesale customers is highly preferred.
• Trade show or showroom experience is a plus.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Intermediate Microsoft Office skills, particularly Excel and Outlook.
• Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
• Comfortable learning new software, systems, and processes.
• Strong problem-solving skills with a proactive, customer-first mindset.
• Team-oriented with a positive attitude and willingness to support colleagues.

Work Environment

• Full-time onsite position based in Cerritos, CA.
• Professional office environment with regular interaction across multiple departments.
• Occasional front office coverage may be required.

Travel Requirements

• Local and domestic travel up to 4-6 times per year for industry events and trade shows.
• Ability to travel for multiple days when necessary.

This opportunity offers the chance to join a collaborative team where customer service is a top priority and employees have the opportunity to make a meaningful impact on the overall customer experience.