What are the responsibilities and job description for the Customer Service Representative position at Rencata?
POSITION IS M-F CONTRACT TO HIRE
Position starts at $22HR. After 90 days it goes up to $25HR commissions.
Join a mission-driven organization dedicated to helping individuals achieve their educational and career goals. This employee-focused organization is committed to empowering students to create meaningful, lasting change in their lives through career-focused education. The team is passionate about making a positive impact and values professionals who are compassionate, driven, and committed to helping others succeed.
We are seeking a Payment Specialist to join our client's team. In this role, you will be responsible for managing cash collections related to institutional and private loans, payment plans, and past-due inactive student accounts. You will also support the Collections Supervisor by coordinating collection efforts with loan servicers and third-party collection agencies while ensuring all collection activities comply with applicable regulatory requirements.
Successful candidates will:
- Maintain compliance with all applicable federal regulations, including HEOA Disclosure requirements, Regulation Z, Truth in Lending, and Consumer Financial Protection Bureau (CFPB) guidelines related to collection activities.
- Contact inactive students with past-due balances through outbound phone calls, email, and written correspondence to secure payments.
- Consistently meet or exceed assigned monthly collection goals and performance expectations.
- Complete the required daily and weekly collection activities to achieve account recovery objectives.
- Perform skip tracing to locate borrowers and update contact information.
- Assist with data collection, reporting, and other administrative tasks to support the collections team.
- Make approximately 100 outbound and inbound calls per day.
- Utilize multiple systems and databases to research accounts and document collection efforts.
- Support the onboarding and training of new Collection Associates as needed.
Qualifications
- Associate’s degree (A.A.) or equivalent from two-year College or technical school; OR six month to one year related experience and/or training; or equivalent combination of education and experience.
- Strong interpersonal and positive relationship management skills. Sensitivity to students and families of diverse socio-economic backgrounds.
- Excellent written and verbal communication skills
- Knowledge of collection rules and regulations including HEOA regulations, Regulation Z, Truth in Lending Disclosures.
- Ability to analyze numbers.
- Ability to work with Microsoft Office, specifically Excel Spreadsheet and Word.