Sales Operations Coordinator

The Company

Renata SA, a subsidiary of Swatch Group Ltd in Biel, was founded in 1952 as a manufacturer of components for mechanical watches. Within only a few years, the company became a leading manufacturer and supplier of coin cells for watches and many electronic product areas (medical technology, RFID, radio control, metering, and many more…. ). In close cooperation with our customers, we develop and produce innovative, reasonably priced, environmentally friendly and high-quality solutions for wristwatches and industrial applications.

Job Description

As a Sales Operations Coordinator with Swatch Group, U.S., the position will responsible for supporting the team with coordinating the order process including, but not limited to, order fulfillment and follow through, maintaining customer relationships, responding to business inquiries, management of the customer files and order inquiries, and assisting on any special projects from management team.

This role is an on-site, position in Blue Lagoon Area in Miami, FL.

Profile

Duties And Responsibilities

• Provide timely and accurate information to customers regarding order fulfillment, product pricing, inventory availability and general inquiries
• Support new account openings (paperwork submitted to accounting, approval requests, etc.) and account closures
• Enter POs and Ship Notes for all incoming shipments and maintain shipment logs
• Analyze retail sales trends and suggest actions to support on a monthly basis
• Analyze and determine inventory needs by network
• Process credit memos as needed
• Coordinate all aspects of Bill of Materials that accompany product (boxes, instruction manuals, et al), address replacement requests, and oversee warehouse inventory levels
• Submit return authorizations for approvals, enter into SAP and maintain files
• Maintain miscellaneous files, track special requests, follow up on client needs and issues as directed
• Review orders to insure accuracy with respect to products, pricing, terms and shipment information. Track customer orders for timely delivery. Ensure all orders meet audit and policy requirements
• Work closely with various departments such as Finance, Logistics and Distribution to ensure orders are completed, invoiced and paid in a timely matter
• Coordinate opening of new accounts to include review of customer application ensuring completeness and accuracy, obtaining approvals, and maintain tracking log. Also, coordinate all required materials for new accounts
• Work closely with credit department to ensure that credit requirements are fulfilled prior to processing orders or opening new customers
• Confirm where necessary that order qualifies against pre-defined rates and promotion. Notify customer based on direction from Management as to related rates, price changes and promotions
  
  
  

Reporting:

• Backorder Report – analyze needed stock for accounts
• Analyze the Stock and assist with the replenishment orders
• Update and maintain daily sales tracking file
• Maintain and updated the master POS file by account and region
• Data compilation & Ad hoc reporting as requested
• Assist with additional tasks/projects as assigned
  
  
  

Professional Requirements

Education and Experience Requirements

• Must have a High School Diploma, GED or equivalent
• College Degree is preferred
• 1-3 years’ of experience in customer service, order processing and sales in a similar position is required
• Must have excellent oral and written communication skills; strong interpersonal skills
• Must be proficient in Microsoft Office (Outlook, Word, Excel & Powerpoint) with an ability to learn company-specific programs and software such as SAP
• Strong phone contact handling skills and active listening
• Ability to prioritize and plan work activities as to use time efficiently is required
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be able to adhere to deadlines and response to inquiries within a require time frame
• Must be able to sustain level of professionalism; friendly demeanor;
• The ability to work well with all levels of internal management and staff
• Ability to multi-task and handle changing priorities
• Able to work well with minimal supervision; self-starter
• Ability to deal with conflict and able to influence across functional lines
  
  
  

Benefits Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount
• Employee Referral Program
• TransitChek Program - Save money on commuting to work and/or parking with pre-tax dollars
  
  
  

For more information please see https://transparency-in-coverage.uhc.com/

Job Location: 800 Northwest 62nd Avenue, 33126 Miami FL, United States (Florida)

Company Address: The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA