What are the responsibilities and job description for the Hotel Front Desk Agent position at Renaissance Westerville?
Join Our Team and Be the Heartbeat of Hospitality!
Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got the perfect opportunity for you!
Position: Front Desk Superstar
Starting Pay: $16.00 per hour
Why Us? At Renaissance Westerville Hotel, we're more than just a hotel – we're a family. We value each and every team member and foster a culture of respect, support, and growth. When you join our team, you become part of something bigger – a community dedicated to delivering exceptional service and creating lasting memories for our guests.
Your Role: As a Front Desk Superstar, you'll be the face of our hotel, the first point of contact for our guests, and the orchestrator of their unforgettable stay. Your responsibilities will include:
- Assisting guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile.
- Maintaining a standard of service and hospitality that exceeds expectations, setting the stage for an unforgettable experience.
- Handling guest concerns or issues with grace and efficiency, ensuring every guest leaves satisfied.
- Managing guest charges and payments with precision, adhering to all cash handling procedures.
- Safeguarding guest privacy and maintaining professionalism in handling mail and messages.
- Serving as a knowledgeable ambassador for our hotel brand and various programs, enhancing guest experiences with insider tips and special offers.
- Communicating effectively with all departments and management, ensuring seamless guest experiences from check-in to check-out.
- Responding promptly to calls, visitors, and team members needing front desk assistance, embodying our commitment to exceptional service.
- Being well-versed in hotel safety and emergency procedures, ensuring the safety and security of our guests and team.
What We're Looking For: We're seeking individuals with a passion for hospitality, a winning personality, and a strong sense of responsibility. If you're someone who thrives on engaging with others and creating magical moments, this role is tailor-made for you!
Qualifications
- Strong customer service skills and experience in hospitality
- Proficient in front desk operations and guest services
- Familiarity with multi-line phone systems and phone etiquette
- Previous hotel experience preferred, with knowledge of guest relations
- Understanding of hospitality management and night audit processes is advantageous
Join Us Today! Embark on a journey with Concord Hospitality and Renaissance Westerville where every day brings new opportunities to make a difference. Apply now and become part of a team where your talents are recognized, your contributions are valued, and your potential is limitless!
Don't wait – your next adventure starts here!
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Can you work weekends?
- Can you work a mix of AM and PM shifts? (7am-3pm and 3pm-11pm)
- Are you looking for part or full-time?
Experience:
- Hotel Front Desk: 1 year (Preferred)
- Marriott Hotels: 1 year (Preferred)
- Hospitality: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $16