Case Manager (Rapid Rehousing Program)

ORGANIZATION DESCRIPTION

Renaissance Social Services, Inc. (Renaissance) is a leader in Chicago’s response to homelessness. Renaissance prevents and ends homelessness for vulnerable Chicagoans, providing a range of proven solutions including prevention, outreach, rapid re-housing, permanent supportive housing, behavioral health care, and clinical case management. 

JOB SUMMARY

Work as part of the Rapid Rehousing Team and collaboratively with other organizations as part of the Expedited Housing Initiative. Conduct assessments and provide support services to homeless individuals and families after placing them in scattered site apartments across the city of Chicago. Ensure clients have income and skills necessary to graduate within 9 to 12 months or be transferred to Permanent Supportive Housing.

ESSENTIAL DUTIES

• Assess clients’ mental health status to determine need for Rapid Rehousing (RRH) or Permanent Supportive Housing (PSH). 

• Collaborate with Housing Liaisons and Chicago Rents Program to move homeless individuals and families into housing as quickly as possible. 

• Providing intensive case management services in the community, at the clients’ apartment over 9 -12 months to ensure clients can pay rent and maintain housing stability at graduation. 

• Identifying client needs, strengths and barriers to independent living. Assisting with effective problem solving to address issues. 

• Providing treatment planning, coordination, and implementation of services needed. 

• Providing information, linkage, referral and advocacy for clients with agencies in the community, including crisis intervention services when needed. 

• Working with clients to increase their skills and income in order to pay the full rent after 12 months of decreasing rental support. 

• Maintaining the confidentiality of client information in any written, oral, or electronic form including, but not limited to, health information, HIV/AIDS status, and disability information. Releasing such information only as needed and with the proper release from the client unless mandated by law. 

• Reporting all incidents of abuse, and/or neglect as required by state law. 

• Maintaining accurate and up-to-date records using HMIS and paper files on all clients, including maintaining records necessary to fulfill grant requirements. 

• Coordinating the provision of appropriate services from other providers from the community at buildings at which clients are living. 

• Working cooperatively with building management to ensure residential stability of clients. 

• Provide crisis support as needed. 

Minimum Requirements

• Must meet the State of Illinois criteria for a Mental Health Professional (MHP) via one of the following pathways:
  • Bachelor’s degree in a human services field (Social Work, Psychology, Counseling, etc.), OE
  • Bachelor’s degree in an unrelated field plus two (2) years of documented clinical experience in a mental health setting, OE
  • High School Diploma or GED plus five (5) years of documented, supervised clinical experience in mental health or human services.
• Proven experience working with individuals experiencing chronic mental illness and substance use disorders, with a firm commitment to Harm Reduction principles.
• Ability to relate appropriately and effectively with individuals and families, as well as with staff and personnel from other community agencies.
• Strong understanding of mental health symptomatology and evidence-based treatment modalities.
• Strong computer literacy, including the ability to utilize Microsoft Office Suite and Electronic Health Record (EHR) systems for clinical documentation.
• Valid driver’s license and daily access to a reliable, registered vehicle for community-based service delivery.
• Must maintain active automobile insurance with minimum liability limits of 100/300/100.

Preferred Qualifications

• Knowledge of community resources and the ability to match appropriate programs and services to resident needs.
• Skill in organizing and documenting clinical progress notes and comprehensive service plans in accordance with HIPAA.
• Ability to work effectively as a member of an interdisciplinary team including residents and clinical staff.
• Strong instructional skills and the ability to present information clearly to diverse audiences.
• Proven ability to work independently and manage a caseload efficiently while maintaining professional boundaries.

Salary : $43,000 - $48,000