What are the responsibilities and job description for the Assistant Front Office Manager position at Renaissance Mobile Riverview & Battle House Hotel & Spa?
Battle House Renaissance Mobile Hotel & Spa; Mobile, AL
Historic elegance. Modern luxury. Exceptional hospitality.
Located in the heart of downtown Mobile, the Battle House Renaissance Hotel & Spa is one of the South's most iconic destinations. Rich in history and renowned for delivering exceptional guest experiences, our hotel blends timeless charm with modern luxury, creating memorable stays for travelers from around the world.
We are seeking an energetic and service-driven Assistant Front Office Manager to help lead our Front Office team and ensure every guest receives the warm, personalized service that defines the Battle House experience.
About The Role
As Assistant Front Office Manager, you will serve as a key leader within the Rooms Division, partnering with the Director of Front Office to oversee daily operations, develop associates, and deliver exceptional guest satisfaction. This role is ideal for a hospitality professional who enjoys leading from the front, coaching teams, solving challenges, and creating memorable guest experiences.
What You'll Do
As part of PCH Hotels & Resorts, you'll join an award-winning hospitality company known for its commitment to excellence, associate development, and "Hospitality with Heart & Soul."
Benefits & Perks
Historic elegance. Modern luxury. Exceptional hospitality.
Located in the heart of downtown Mobile, the Battle House Renaissance Hotel & Spa is one of the South's most iconic destinations. Rich in history and renowned for delivering exceptional guest experiences, our hotel blends timeless charm with modern luxury, creating memorable stays for travelers from around the world.
We are seeking an energetic and service-driven Assistant Front Office Manager to help lead our Front Office team and ensure every guest receives the warm, personalized service that defines the Battle House experience.
About The Role
As Assistant Front Office Manager, you will serve as a key leader within the Rooms Division, partnering with the Director of Front Office to oversee daily operations, develop associates, and deliver exceptional guest satisfaction. This role is ideal for a hospitality professional who enjoys leading from the front, coaching teams, solving challenges, and creating memorable guest experiences.
What You'll Do
- Lead daily Front Office operations, ensuring exceptional service throughout the guest arrival, stay, and departure experience
- Coach, develop, and inspire Front Desk associates while fostering a culture of accountability, teamwork, and hospitality excellence
- Resolve guest concerns with professionalism and urgency, turning service opportunities into memorable experiences
- Partner with hotel leadership to optimize staffing, revenue opportunities, operational efficiency, and guest satisfaction scores
- Support recruiting, onboarding, training, and performance management efforts to build a high-performing team
- Previous leadership experience in Front Office, Guest Services, or Rooms Operations within a hotel or resort environment
- Strong passion for guest service, team development, and operational excellence
- Marriott experience, PMS experience, and knowledge of Front Office operations strongly preferred
- Ability to thrive in a fast-paced environment while maintaining professionalism, flexibility, and attention to detail
As part of PCH Hotels & Resorts, you'll join an award-winning hospitality company known for its commitment to excellence, associate development, and "Hospitality with Heart & Soul."
Benefits & Perks
- Medical, Dental, Vision, and Life Insurance, with FSA and HSA options
- Paid Holidays, PTO, and Sick Leave
- 401(k) with Company Match
- Tuition Reimbursement
- Marriott Hotel Discounts Worldwide
- Food & Beverage Discounts
- Career Growth and Advancement Opportunities Across the PCH Portfolio