Patient Care Coordinator

Job Title: Patient Care Coordinator

Reports to: Patient Care Coordinator Team Lead

Job Purpose

The Patient Care Coordinator is responsible for managing all skin care service inquiries and patient visits with exceptional professionalism, warmth, and respect, ensuring an outstanding experience and the highest levels of patient and practice satisfaction.

Duties and Responsibilities

• Greet patients and visitors to the office, ensuring guests are comfortable and informed.
• Orchestrate the entire Check-In/Out process and experience.
• Determine the type of insurance and verify coverage, co-payment, and benefits.
• Scan confidential documents.
• Maintain strictest confidentiality; adhere to all HIPAA guidelines/ regulations.
• Schedule/scrub appointments.
Offer phone support as needed
• - answering phones, directing calls, and/or sorting and returning patient voicemails.
• Process patient payments.
• File and organize records, invoices, and other important documentation.
• Oversee incoming and outgoing correspondence, including emails, texts, mail, and packages.
• Manage tasks associated with patient database, including schedule and updates to vendor loyalty programs (i.e., Alle), when needed.
• Inform patients about in-house products and promotions.
• Collaborate (liaise) with nursing staff and providers to create a patient focused medical environment.
• Work waitlist for providers, throughout the day to ensure patient and provider care.
• Check for device double books, routinely.
• Accomplish ancillary tasks and downtime activities, as needed and as assigned.
• Maintain a clean workspace and waiting area.
• Organize and maintain storage spaces, sample products, and work areas in accordance with REN Dermatology standards and best practices, ensuring a clean, efficient, and safe environment for both staff and patients.
• Other duties as assigned.

Qualifications

Education:

• 
  High school diploma or equivalent.

Experience:

• 1 year in a medical office setting preferred.
• 1 year with Electronic Medical Records software (EMA/ModMed, Relatient,etc.) and Outlook, preferred.

Knowledge:

• Dermatological medical terminology and cosmetic procedure verbiage/understanding, preferred.
• Familiarity with and educated on skincare products, usage, and ingredients, preferred.

Skills:

• 
  Excellent customer service skills.
• 
  Excellent communication, organizational, and time management skills.

• Flexibly respond to changing demands.
• Works well in fast-paced office (answering phones, tending to clients, etc.).

Abilities:

• Work effectively as a team member with other staff.
• React calmly and effectively in emergency situations.
• Appropriately interact with patients, families, staff, and others.
• Plan, organize, and prioritize workload.
• Communicate clearly.