Field Service Technician - Medical Equipment

Position Overview

A growing provider of healthcare and diagnostic technology solutions is seeking a hands-on Field Service Technician to support the repair, maintenance, calibration, and troubleshooting of medical and electronic equipment. This role combines both in-house service work and customer-facing field support, requiring strong technical aptitude, problem-solving skills, and a commitment to delivering exceptional service.

The ideal candidate will enjoy working independently, traveling to customer sites, and resolving technical issues in a fast-paced environment.

Key Responsibilities

• Perform preventative maintenance, troubleshooting, repair, and calibration of medical and electronic equipment.
• Travel to customer locations to diagnose and resolve equipment issues.
• Assemble, disassemble, test, and verify equipment performance.
• Maintain accurate service records, repair documentation, and inventory logs.
• Coordinate service appointments and communicate repair status with customers.
• Process returned equipment and manage shipping/receiving activities related to repairs.
• Prepare repair quotations and assist with service-related administrative activities.
• Collaborate with internal teams to resolve technical and customer support issues.
• Ensure compliance with company quality and safety procedures.

Qualifications

• 1 years of experience in equipment repair, field service, electronics, biomedical equipment, or a related technical field.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and follow technical documentation and service procedures.
• Excellent organizational, communication, and time-management skills.
• Self-motivated with the ability to work independently and as part of a team.
• Proficiency with Microsoft Office and basic computer applications.
• Valid driver's license required.
• Valid passport or ability to obtain one preferred.
• Ability to travel up to 50%.
• Ability to lift up to 50 pounds on occasion.

Preferred Qualifications

• Experience servicing medical devices, laboratory equipment, diagnostic instruments, or other electromechanical systems.
• Familiarity with CRM, ticketing, or service management systems.
• Experience working directly with customers in a field service environment.

Compensation & Benefits

• Competitive hourly compensation
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid vacation, holidays, and sick time
• Career growth and advancement opportunities
• Ongoing technical training and development