Order to Cash Specialist

Order-to-Cash Specialist | Duluth, GA

$50k-$65k

We are seeking a detail-oriented Order-to-Cash Specialist to support the full customer order lifecycle from order entry through payment collection. This role serves as a key link between customers, suppliers, sales, operations, and accounting to ensure orders are processed accurately, delivered on time, invoiced correctly, and collected efficiently. Experience working within an ERP system and managing customer-facing administrative processes is highly preferred.

Key Responsibilities:

• Manage the complete order-to-cash process, including order entry, invoicing, payment tracking, and customer follow-up.
• Enter and maintain customer orders in an ERP system while ensuring accuracy of pricing, quantities, and delivery schedules.
• Coordinate with suppliers and internal teams to ensure customer requirements are met and delivery commitments remain on track.
• Prepare shipping documentation, invoices, packing slips, and tracking information.
• Manage returns, credits, and RMA transactions from initiation through resolution.
• Track customer payments, assist with accounts receivable activities, and follow up on outstanding invoices.
• Maintain accurate customer, pricing, and order data while ensuring process compliance.
• Partner with sales, accounting, and operations teams to improve customer service and operational efficiency.

Qualifications:

• 2 years of experience in order processing, customer service, sales support, logistics, supply chain, accounts receivable, or related business operations.
• Experience with ERP systems such as SAP or similar platforms.
• Strong Microsoft Excel and Microsoft Office skills.
• Excellent communication, organization, and problem-solving abilities.
• Experience in a manufacturing, industrial, distribution, or B2B environment is a plus.