What are the responsibilities and job description for the eBanking Call Center Specialist position at RemX | The Workforce Experts?
Are you passionate about helping customers and delivering exceptional service? We are seeking an experienced eBanking Call Center Specialist to support customers with online and mobile banking services while providing a best-in-class customer experience.
Schedule
Customer Care Center operating hours:
- Monday - Friday: 7:00 AM - 7:00 PM CST
- Saturday: 7:00 AM - 4:00 PM CST
Candidates must be flexible to work assigned shifts within these hours.
Responsibilities
- Handle inbound customer inquiries in a professional and efficient manner.
- Assist customers with online banking, mobile banking, account access, and digital banking services.
- Troubleshoot and resolve customer issues while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and account activity.
- Navigate multiple systems and applications simultaneously to research and resolve concerns.
- Meet established quality, service, and productivity standards.
Qualifications
- Minimum 2 years of experience in a call center, retail, or other high-touch customer service environment OR 1 year of experience in a customer care or retail banking environment.
- Minimum 1 year of computer experience, including Microsoft Word and Excel.
- Strong verbal and written communication skills.
- Excellent problem-solving and multitasking abilities.
- Ability to learn new systems and processes quickly.
- Retail banking and call center experience preferred.
Ideal Background
- Call Center Representative
- Customer Service Representative
- Banking Customer Service Representative
- Contact Center Specialist
- Member Services Representative
- Digital Banking Representative
- Financial Services Representative