Business Development Manager – Vacation Rental Property Management

Business Development Manager – Vacation Rental Property Management

Job Title: Property Onboarding & Channel Coordinator

Job Description: As part of Casago Silva Vacations' growth strategy, we are actively acquiring new vacation rental properties and expanding our presence across multiple booking channels. The Property Onboarding & Channel Coordinator is responsible for coordinating the successful onboarding, ongoing information management, and offboarding of properties throughout their lifecycle with Casago.

This role serves as a central point of coordination between homeowners, internal operations teams, property-level staff, and external channel partners. The coordinator will manage multiple properties and projects simultaneously, ensuring that required information, documentation, contracts, listings, and operational requirements are completed accurately and on time. This is a highly organized, detail-oriented role that requires strong communication, follow-through, prioritization, and the ability to proactively identify and resolve issues.

WHAT YOU'LL DO

· Manage property onboarding and offboarding, from signed agreement through launch or deactivation, ensuring all requirements, documentation, and stakeholders are coordinated.

· Coordinate property setup and launch requirements, including owner/property information, contracts and addendums, permits, inspections, photography, cleaning, setup, listing content, and pricing.

· Maintain accurate and consistent property information across all OTA channels, including listings, amenities, photos, policies, fees, and operational details.

· Manage listing updates and discrepancies, ensuring changes to properties, ownership, amenities, policies, and operations are accurately reflected across all relevant systems and channels.

· Coordinate with OTA partners and internal teams to resolve channel issues, obtain required information, and address escalations.

· Manage owner onboarding and communication, ensuring required information and documentation are collected and providing timely updates, follow-ups, and next steps.

· Maintain property and owner documentation, including contracts, addendums, property modifications, owner information, communications, approvals, and other required records.

· Coordinate cross-functional activities with Operations, Housekeeping, Maintenance, Inspections, Photography, Revenue Management, Accounting, and other teams to support property readiness and ongoing operations.

· Track property status, deadlines, and outstanding requirements, proactively identifying and resolving bottlenecks that could affect launch, owner relationships, guest experience, or revenue.

· Manage multiple properties and priorities simultaneously, maintaining accuracy, organization, and timely completion of tasks.

· Improve onboarding, offboarding, listing, and documentation processes by maintaining checklists, procedures, templates, and tracking tools.

· Maintain accurate operational data and reporting to provide visibility into property status and onboarding progress.

· Perform other duties as assigned.

THE SKILLS YOU'LL NEED

· Communication- specifically strong written communication skills and ability to collaborate with multiple departments and stakeholders

· Organization - manage multiple complex tasks and projects with tight deadlines

· Ability to properly assess problems and provide solutions

· Ability to work a flexible schedule including weekends and holidays as needed to support the needs of the business

· A bit of a maintenance and inspectors mind - you will need to be able to troubleshoot issues that come up in your homes and either repair them (if minor) or make recommendations to your team.

· Tech-savvy - Including Microsoft applications

WHAT YOU'LL GET

· Health/dental/vision insurance

· 401K retirement savings plan

· Vacation time

· Paid sick leave

· Career advancement opportunities

· Employee discounts

· All the equipment you'll need to be successful

· Great colleagues and culture

EXPERIENCE

· 1 year of experience in operations, hospitality, property management, customer success, onboarding, account management, or a related field.

· Experience coordinating multiple projects, properties, clients, or stakeholders simultaneously.

· Experience communicating with customers, clients, vendors, or business partners.

Preferred:

· Experience managing documentation, contracts, data, and operational records.

· Comfortable with working with multiple software platforms or online systems.

· Experience in vacation rentals, hospitality, property management, or real estate.

· Experience with OTA platforms.

· Experience with Microsoft 365, Excel, SharePoint, or property-management systems.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Warrensburg, NY 12885

Salary : $60,000 - $70,000