Operations Manager

Overview
The Hospice Operations Manager will lead the office's operations, ensure compliance, quality of care, and staff development while fostering relationships with employees and community resources. The Hospice Operations Manager is responsible for the overall operational direction of the hospice services. The Hospice Operations Manager establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Operational planning and budgeting.
• Ensuring organizational compliance with legal, regulatory and accreditation requirements.
• Assures that all business conduct is above minimum standards required by law and will not condone any activities that achieve results through violation of the law, unethical business or patient care practices.
• Monitoring business operations to insure financial stability.
• Evaluating hospice services and personnel using measurable outcomes and objectives.
• Conflict and complaint management and resolution.
• Establishing and maintaining effective channels of communication including integration or technology, as applicable.
• Responsible for all office and field IT. Troubleshooting, maintaining and ordering.
• Ensuring hospice personnel stay current with up to date information and practices.
• Ensuring adequate and appropriate staffing.
• Staff development including orientation, Inservice, continuing education, competency testing and quality assessment performance improvement for all operational employees.
• Ensuring supportive services are available to personnel.
• Ensuring coordination with other departments, services and senior management, as appropriate.
• Ensuring staff and organization stay current on local and national hospice issues and trends.
• Ensuring that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes.
• Ensuring appropriate staff supervision during all service hours.
• Monitoring service utilization to ensure delivery of comprehensive care.
• Monitoring operational progress toward accomplishing operational and strategic goals.
• Ensuring appropriate data collection and regular, complete reports are received by the Governing Body.
• Ensuring adequate space, equipment and supplies are available.
• Ensuring actionable objectives are derived from evaluation of hospice services and personnel.
• Ensuring that structure and systems promote interdisciplinary care
• Ensuring collaboration with agencies and vendors for effective management of services.
• Ensuring standards of ethical business and clinical practice are maintained
• Responsible for all day to day operations within the office including ordering supplies, monitoring phones and triaging calls, and working in conjunction with the Clinical Department to solve problems.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

• A Bachelor's degree in Business Administration, Master’s Degree in health care or related field preferred.
• Two (2) to five (5) years’ experience in health care management.
• Demonstrates an ability to supervise and direct professional and administrative personnel.
• Has an ability to deal tactfully with the community.
• Has knowledge of corporate business management.
• Understands hospice care and the services provided to patient and family/caregiver through an interdisciplinary group.
• Intimate knowledge of Medicare/Medicaid Hospice Certification.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $80,000