Technical Support Engineer II / Desktop Support

Description

The RE/MAX, LLC Enterprise Support Department seeks a highly motivated and experienced Desktop Engineer II / Technical Support Engineer II to support, configure, and administer critical systems and applications for our staff. The role will require you to maintain, establish, and promote excellent working relationships between your team, customers, and management. Responsibilities include reviewing, prioritizing, and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards, process automation, and performance analysis.

Essential Duties:

• Deliver advanced troubleshooting for corporate users, including white-glove support for C-suite executives and acting as an escalation point for Level 1 support
• Build and deploy system images and application packages for macOS and Windows
• Manage antivirus tools, perform threat assessments, and perform remediation
• Conduct security audits and vulnerability scans
• Administer user accounts in Active Directory and Exchange
• Support onboarding and offboarding, including account setup, access provisioning, and hardware management
• Collaborate with infrastructure, networking, and security teams to resolve cross-functional issues
• Track and manage IT assets, including hardware inventory and software licensing
• Manage service tickets with timely updates and ensure SLA compliance
• Maintain documentation for workstation architecture and support processes
• Research and evaluate software and system tools
• Contribute to special projects and perform additional duties as needed

Qualifications and Skills:

• Degree in a related field or equivalent experience; certifications (e.g., CompTIA A , JAMF, ACSP) preferred
• 3 years of Tier 2 desktop support experience across macOS and Windows environments
• Strong troubleshooting skills hardware, software, and peripherals
• Familiar with IT security practices such as virus remediation, phishing response, and firewall systems
• Experience with endpoint security, software management, and system planning
• Hands-on experience designing and implementing computing systems and applications
• Proven ability to deliver executive-level IT support
• Proficient with ITSM tools in SLA-driven environments
• Experience with software packaging and deployment tools (e.g., JAMF, Intune)
• Strong process improvement mindset for hardware lifecycle and support workflows
• Solid understanding of network fundamentals, including DNS, DHCP, and VPN troubleshooting
• Skilled in documentation and user training, including maintaining knowledge bases and onboarding support
• Effective under pressure with strong project management and prioritization skills
• Excellent communication and cross-functional collaboration with infrastructure, networking, and security teams

Why Join RE/MAX?

As a leader in the real estate industry, RE/MAX is committed to delivering exceptional experiences for its agents, franchisees, and customers. As a Customer Experience Analyst, you will have the opportunity to make a tangible impact by driving improvements that elevate the RE/MAX brand. Join a team of passionate professionals dedicated to innovation, collaboration, and success.

This position is ideal for someone who loves analyzing data, solving problems, and making a meaningful difference in how customers experience a brand. Be a part of a team that is redefining excellence in the real estate industry!

Hire Range/Rate:

$70,000 - $100,500

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups
• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting
• Remote
• Women at RE/MAX

RE/MAX, LLC & Motto Mortgage

Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your

RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

*As measured by transactions sides

Application Deadline: August 28, 2025