Technical Support Engineer II / Desktop Support

Technical Support Engineer II / Desktop Support

The RE/MAX, LLC Enterprise Support Department seeks a highly motivated and experienced Desktop Engineer II / Technical Support Engineer II to support, configure, and administer critical systems and applications for our staff. The role will require you to maintain, establish, and promote excellent working relationships between your team, customers, and management. Responsibilities include reviewing, prioritizing, and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards, process automation, and performance analysis

.
Essential Dutie

• s:Deliver advanced troubleshooting for corporate users, including white-glove support for C-suite executives and acting as an escalation point for Level 1 suppo
• rtBuild and deploy system images and application packages for macOS and Windo
• wsManage antivirus tools, perform threat assessments, and perform remediati
• onConduct security audits and vulnerability sca
• nsAdminister user accounts in Active Directory and Exchan
• geSupport onboarding and offboarding, including account setup, access provisioning, and hardware manageme
• ntCollaborate with infrastructure, networking, and security teams to resolve cross-functional issu
• esTrack and manage IT assets, including hardware inventory and software licensi
• ngManage service tickets with timely updates and ensure SLA complian
• ceMaintain documentation for workstation architecture and support process
• esResearch and evaluate software and system too
• lsContribute to special projects and perform additional duties as need

ed
Qualifications and Skil

• ls:Degree in a related field or equivalent experience; certifications (e.g., CompTIA A , JAMF, ACSP) prefer
• red3 years of Tier 2 desktop support experience across macOS and Windows environme
• ntsStrong troubleshooting skills hardware, software, and peripher
• alsFamiliar with IT security practices such as virus remediation, phishing response, and firewall syst
• emsExperience with endpoint security, software management, and system plann
• ingHands-on experience designing and implementing computing systems and applicati
• onsProven ability to deliver executive-level IT supp
• ortProficient with ITSM tools in SLA-driven environme
• ntsExperience with software packaging and deployment tools (e.g., JAMF, Intu
• ne)Strong process improvement mindset for hardware lifecycle and support workfl
• owsSolid understanding of network fundamentals, including DNS, DHCP, and VPN troubleshoot
• ingSkilled in documentation and user training, including maintaining knowledge bases and onboarding supp
• ortEffective under pressure with strong project management and prioritization ski
• llsExcellent communication and cross-functional collaboration with infrastructure, networking, and security te

ams
Why Join RE/

MAX?As a leader in the real estate industry, RE/MAX is committed to delivering exceptional experiences for its agents, franchisees, and customers. As a Customer Experience Analyst, you will have the opportunity to make a tangible impact by driving improvements that elevate the RE/MAX brand. Join a team of passionate professionals dedicated to innovation, collaboration, and succ

ess.This position is ideal for someone who loves analyzing data, solving problems, and making a meaningful difference in how customers experience a brand. Be a part of a team that is redefining excellence in the real estate indus

try!
Hire Range/

Rate:$65,000 - $7

5,000Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibi

• lity.Competitive Medical, Dental, and Vision ben
• efitsRetirement plans with optimal company
• matchAnnual bonus/merit opport
• unityEducational Assis
• tanceMental Health support pr
• ogramM.O.R.E. Events offered in-person and virt
• uallyMentorship pr
• ogramEmployee Resource G
• roupsCommunity Engag
• ementDiversity, Equity, and Incl
• usionPare
• ntingR
• emoteWomen at R

E/MAX
RE/MAX, LLC & Motto Mo

rtgageNow is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard

, yourRE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and

Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this infor

mation.
*As measured by transactio