IT Support Associate

REM Center Inc.

REM CENTER Inc. is a non-profit organization dedicated to the advancement of society through science, education and quality social services. We operate the Bronx HYPE Family Enrichment Center and the Haven Hope School-Based Early Support Program in the South Bronx. We also partner with the Reggio Emilia Montessori Center in Brooklyn. Our services and supports include preschool and childcare services, family enrichment and support, case management services, and school-based support services.

Mission

We seek to understand community needs and contribute to the overall wellness, growth and development of society.

Vision

We are committed to creating access to quality social services, reducing economic inequality, and promoting sustainable practices in urban communities.

Position Overview

The IT Support Associate will engage in set up and implementation, and employee support and troubleshooting associated with technology use, electronic devices, apps, software and hardware, and various online systems. Key responsibilities include preparing phones and laptops for distribution to employees, ensuring appropriate security and firewall settings on devices, setting up applications and new user accounts, resetting passwords, troubleshooting general computer and technology use, responding to tech support related to the use of Apple products, supporting employees with navigating systems such as Google Calendar, digital forms, general computer support, NYC city/state programs (RSA Tokens, PROMIS, CNNX, and SSO). The IT Support Associate may also be asked to complete data entry tasks associated with initial set up of new internal programs and systems. This role is ideal for someone who is adept at problem solving computer and software issues, highly organized, has a keen attention to detail, and can work independently in a fast paced environment.

The IT Support Associate will maintain weekly availability for both remote and in-person one-on-one IT support using Calendly, or a similar system that allows employees to schedule 30 minute in person support appointments. Travel is required to one of 3 work locations in the East Bronx, South Bronx and Downtown Brooklyn to provide in-person support and set up of hardware as needed. The IT Support Associate must be available to travel to each work location weekly. Scheduling of hours is flexible and based on the availability provided during your interview. Sample Schedule: Tuesdays - on-site in Brooklyn from 1pm-5pm based on appointments/available in person task; Wednesdays - remote from 11am-2pm; Thursdays - on-site in the Bronx from 12pm-5pm based on appointments/available in person task

Title: Case Aide, IT Support Associate

Pay: $22-$26 per hour

Job Type: Part-Time; Non-Exempt

Work Location: Various On-Site Locations; Downtown Brooklyn, Bronx

Work Hours: 12-15 hours/week (Hybrid; Flexible Schedule)

Specific responsibilities include but are not limited to:

• Travel to Brooklyn and the Bronx to provide in person IT support and set up of hardware;
• Set up devices such as phones and laptops to be distributed to employees;
• Install and configure new computers and other IT equipment, and repair and upgrade different types of computers (software and hardware);
• Install, setup and troubleshoot printers and copy machines, landline phones, and other devices;
• Troubleshoot wifi and internet issues, and liaise with service providers as needed;
• Inventory and monitor all electronics and devices assigned to employees and returned by employees;
• Responsible for tracking of all IT supplies and equipment (e.g. cables and adapters);
• Set up software and program computers;
• Set up applications, and provide technical assistance and trainings on the use of apps;
• Set up new employee accounts for various systems and software;
• Create and provide trainings and tutorials on the use of software and devices;
• Provide technical assistance and general IT support to employees;
• Diagnose system hardware, software, and operator problems;
• Track, prioritizes and documents requests using a self created Google Sheets tracker;
• Attends NYC ACS program meetings and completes agency directives;
• Ensures compliance with NYC OTI regulations and cybersecurity standards, including leading the installation of security software and remote work systems on employee laptops and desktops, evaluating all current technology and internet use and implementing improvements;
• Performs other duties as assigned.

Minimum Qualifications

• Baccalaureate Degree in Technology, Computer Science or a related field
• At least 2 years of IT support/helpdesk experience
• Strong knowledge of MAC OS, Windows OS, Microsoft 365 applications, and Google Suite
• Experience in PC hardware troubleshooting and repair
• Basic networking knowledge (TCP/IP, DNS, DHCP, cabling, patching)
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and documentation accuracy
• Excellent writing and speaking skills
• Excellent analytical skills

Preferred Qualifications

• Knowledge and experience working in the Mott Haven/Melrose Community
• Experience working in the Human Services field

Submission of a resume is not a guarantee that you will receive an interview. Only those candidates under consideration will be contacted.

REM Center is committed to a diverse workforce, and we seek diversity among applicants for this position. People of color, women, gay/lesbian/bisexual/transgender people, people with disabilities, and veterans are encouraged to apply.

REM Center is an Equal Employment Opportunity Employer

Job Types: Part-time, Contract

Pay: $22.00 - $26.00 per hour

Expected hours: 12 – 15 per week

Benefits:

• 401(k) matching
• Flexible schedule

Experience:

• IT support: 2 years (Required)

Work Location: In person

Salary : $22 - $26