What are the responsibilities and job description for the IT Support Associate position at Amalgamated Bank of NY?
Purpose of Position:
To provide high-quality IT support and services that enable Bank employees to seamlessly access technology, empowering them to effectively serve the Bank’s clients. Provision and manage user access, including account creation, modification, and deactivation, ensuring appropriate permissions and security protocols are followed.To serve as the first tier of support, using analytical problem-solving skills to troubleshoot and appropriately escalate issues.
Essential Job Functions:
- Troubleshoot, diagnose and resolve technical hardware and software issues remotely and in person.
- Open and close IT service requests and manage the classification, assignment, tracking, escalation, and completion of requests.
- Provide Windows end-user hardware (desktop/laptop), software, and smartphone/tablet support.
- Provide technical support, deployment, configuration, and installation of computers.
- Perform hardware diagnostics and coordinate repairs.
- Install and test computers, printers, and other peripherals; configure operating systems and application software packages.
- Help maintain and assist in operating all audio-video equipment.
- Assist in implementing and deploying telecommunications systems, including VOIP, cell phones, etc
- Support the maintenance of physical IT assets, installed software, and third-party tools to ensure efficient troubleshooting and inventory tracking.
- Create, delete, and manage user accounts and access permissions. Resolving user-reported issues related to access, permissions, and account problems.
- Support audit processes by providing logs and evidence of access management activities.
- Crosstrain network administration tasks.
- Onsite branch visits are required for maintenance, IT-related issues, and new setups/installations
- Must be available to work weekends, overtime, and cover for team members when they are on vacation.
- Perform other duties as directed.
Knowledge, Skills, and Experience Requirements:
- Associate degree or minimum 5 years of equivalent experience in a related field
- At least one-year hands-on experience in a technology support function
- Effective verbal and written communication skills and ability to communicate and interact with senior management and staff at all levels
- Strong analytical and problem-solving skills
- Highly organized, resourceful and results-oriented
- Understanding of and passion for new technology trends
Our job titles may span more than one career level. The starting hourly salary for this role is between $30.00– $35.00 an hour. The actual pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”.
Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Salary : $30 - $35