What are the responsibilities and job description for the Collections Specialist position at Relin, Goldstein & Crane, LLP?
Overview
Excellent opportunity at a law office for an individual who has strong verbal communication skills and experience with updating client systems. While experience is preferred, we can also teach the negotiating skills and process to the right entry-level candidate. We are seeking a motivated applicant with speaking and listening skills and the willingness to learn. This position is on site. Pay rates are contingent upon level of experience.
Responsibilities
- Follow scripts to answer inbound calls and make outbound calls to collect on past due bills
- Actively listen to consumers to determine if the debt can be collected with emphasis on negotiating to reach an agreement or settlement
- Must be able to update multiple computer systems with details of call interactions and abide by specific scripts for customer interaction
- Follow various client requirements and adapt when updates to processes occur
- Handle confidential client information in a professional and trustworthy manner
- Collaborate with other team members to facilitate account resolution
- Work full-time, on-site during regular business hours
Requirements
- Excellent verbal communication skills
- Strong customer service skills
- Proficiency in Microsoft Office
- Ability to handle a large caseload
- Professionalism
- Able to perform in high pressure situations
- Ability to attend to details
Education
- High School Diploma/Equivalency required. Associate or Bachelor's degree preferred.
Other
- Background check and drug test required by clients after an offer has been accepted
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Why are you interested in working as a Collections Specialist at a law firm?
- What experience do you have managing data in client systems?
- What experience do you have with phone negotiation or customer service?
Work Location: In person
Salary : $18 - $22