Senior Product Operations Manager

Are you looking for a high energy, strategic, and fast-paced position as a Senior Product Operations Manager? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000 health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000 online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program - a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20% annual employee promotion and transfer rate
  • Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Senior Product Operations Manager plays a key role in optimizing and scaling product operations across Relias' product portfolio. This role enhances efficiency, improves data-driven decision-making, and ensures seamless collaboration between Product, Engineering, Customer Success, and other stakeholders. The Senior Product Operations Manager also leads process innovation, implements strategic initiatives, and proactively drives operational excellence across the product organization.

WHAT YOU'LL BE DOING:

* Analyze and optimize product development workflows to improve efficiency and execution.

* Identify and remove process bottlenecks to enhance team productivity.

* Define and scale best practices for product operations.

* Optimize feedback intake and management to ensure a scalable, structured process.

* Streamline routing and tracking to ensure feedback reaches the right teams efficiently.

* Enhance system governance to maintain visibility and accountability across the feedback lifecycle.

* Utilize data-driven methodologies to evaluate product success, identify improvement areas, and provide actionable recommendations.

* Collaborate with Product and Engineering teams to ensure data transparency and accessibility for decision-making.

* Serve as the operational bridge between Product, Engineering, and Go-To-Market teams, ensuring alignment on objectives, processes, and key deliverables.

* Partner with UX, Customer Success, and Sales to refine product processes that enhance customer experience and retention.

* Own the definition, tracking, and reporting of key performance indicators across product initiatives.

* Ensure leadership and stakeholders have visibility into product performance, risks, and opportunities.

* Lead the adoption and optimization of product management tools, dashboards, and documentation to drive efficiency and alignment.

* Standardize and improve cycle planning, prioritization, and reporting processes.

* Own the definition, tracking, and reporting of key performance indicators across product operations initiatives.

* Partner with Product and UX to embed AI into core workflows in ways that measurably improve speed and decision quality

YOU'VE GOT WHAT IT TAKES IF YOU HAVE:

* Advanced knowledge of modern product management methodologies and Agile frameworks.

* Strong operational and analytical skills, with experience improving complex workflows.

* Proven ability to drive efficiency improvements and implement scalable processes.

* Experience with OKRs, KPI tracking, and strategic planning in a product-led environment.

* Strong stakeholder management and ability to influence cross-functional teams.

* Excellent problem-solving, organization, and communication skills.

* Applied AI literacy: ability to identify where AI can improve product workflows, define guardrails, and scale usage responsibly without centralizing creativity.

* 7-10 years of experience in product operations, product management, or operational roles supporting product and engineering teams.

* Extensive experience working cross-functionally with product, engineering, and customer teams to drive operational improvements.

* Bachelor's Degree

IT WOULD BE IDEAL IF YOU HAVE:

* Bachelor's degree in computer science, business, analytics, or a related field.

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.

Company: Relias LLC | Job ID: 288184