Network Engineer (NetOps)

The Network Engineer (NetOps) role is to implement, configure, and troubleshoot customer-facing site-to-site and point-to-site VPN tunnels, firewalls, load balancers and VPN Servers. Additionally, the role will encompass responsibility for patching, upgrades, vulnerability management, hardening, and maintaining secure and reliable network Operations. This is an exciting opportunity for a technical expert who is passionate about delivering secure, reliable networking solutions while addressing complex challenges to meet customer needs. The everyday hustle: VPN Management and Configuration: Implement, and manage customer-facing site-to-site and point-to-site VPN tunnels to ensure secure and efficient connectivity. Collaborate with customers and stakeholders to troubleshoot and resolve VPN connectivity issues in a timely manner. Patching and Upgrades: Perform regular patching and upgrades of network appliances, firewalls, and VPN systems to maintain stability and security. Ensure firmware and software are always up-to-date on critical networking devices. Vulnerability Management: Implement remediation strategies to address vulnerabilities and strengthen the security posture of the network. Monitor and respond to emerging threats, ensuring compliance with best practices and industry standards. Hardening and Security Practices: Apply network hardening techniques, including access control, encryption, and firewall rule optimization. Establish and maintain secure configurations for all network devices to minimize attack surfaces. Configuration and Troubleshooting: Configure network devices such as routers, switches, firewalls, and VPN appliances to ensure seamless connectivity and secure operations. Provide technical support and solutions for escalated incidents, ensuring minimal impact on operations Do you have what it takes? Bachelor’s degree in Computer Science, Networking, Information Technology, or a related field (or equivalent work experience). Minimum 1-2 years experience working with enterprise networking environments. Expertise in configuring and managing site-to-site and point-to-site VPNs. Strong understanding of networking protocols, including TCP/IP, DNS, DHCP, and routing protocols. Familiarity with patch management and upgrade processes for network devices. Knowledge of hardening techniques for network devices and systems. Exceptional troubleshooting skills with a focus on root cause analysis and resolution. Excellent communication and interpersonal skills, with a customer-first mindset. What makes you uncommon? Certifications such as CCNA, CCNP, F5 Professional. Experience with cloud-based networking and VPN solutions (e.g., AWS, GCP). Familiarity with automation tools (e.g., Ansible, Terraform) for network management. Experience with STIG (Security Technical Implementation Guides) compliance and hardening. Working knowledge of FIPS (Federal Information Processing Standards) and encryption protocols. Who We Are ReliaQuest is one of the largest and fastest-growing AI cybersecurity companies in the world, solving one of the greatest technical challenges of our generation. Our Agentic AI security operations platform, GreyMatter, helps security teams detect, contain, investigate and respond to cyber threats in less than 5 minutes. With industry-leading AI technology and over 80 patents making up the GreyMatter platform, ReliaQuest Makes Security Possible for thousands of the most trusted enterprise brands in the world. World-Class Benefits To make security possible for our customers, it starts with our commitment to our people. We inspire every individual to be the best that they can be and provide the tools necessary to get there. ReliaQuest isn’t a job, it’s a calling under-pinned by a growth mindset. We provide training starting on day one—aligned to professional, technical, leadership advancement and complemented by ongoing mindset coaching. • Generous Paid Time Off plan • Competitive compensation plans • Tuition and certification reimbursement • Employer supplemented medical, dental, and vision coverage • In-depth technical and leadership training to assist with career advancement • Additional mental and physical wellness benefits • Free lunch on Fridays! ReliaQuest is an equal opportunity employer. ReliaQuest is a drug-free workplace.