What are the responsibilities and job description for the E-Branch Associate position at Reliant Community Federal Credit Union?
Description
Status: Hourly/Non-exempt
Location: 10 Benton Place, Sodus NY 14551.
Shift/Hours: Full-time, based on business needs. Business hours are Monday - Friday 8:30am-5pm. Must be flexible to meet current and future business needs.
General Summary:
Reliant Credit union, ranked one of Rochester's top mid-sized workplaces eight years in a row, seeks an E-Branch Associate to join our team.
The E-Branch Associate assists members through the use of electronic delivery channels. Supports channels such as online banking, secure chat tickets, Reliant email, Mobile Check Deposits and text messaging.
As a E-Branch Associate at Reliant, you will:
- Answers basic member questions/inquiries or directs them to the proper person for specific information, assistance, and problem resolution. Retrieves member documents as needed.
- Assures a full range of Reliant’s convenience products and services are provided to members. Promotes, instructs and demonstrates for members how to utilize electronic delivery channels. Actively participates in product and service promotions.
- Reviews and responds to member communication (email, chat, text, secure chat tickets, formstack, etc.) within established timeframes.
- Monitors and records E-Branch and Member Service Center metrics.
Reliant's benefits package includes:
- 401k retirement plan with up to 7% match
- Paid time off including vacation, sick, federal holidays and your birthday!
- Affordable Insurances (medical, dental, vision, life) for as little as $5 a month
- An excellent teamwork environment based on Accountability, Respect, and Teamwork, (ART)
- Branded Apparel - to truly make you feel part of the team
- And much more!
Requirements
Required Knowledge, Skills & Abilities:
- Professional and positive attitude, with a desire to help others
- Confidence to recommend products and services
- Excellent oral and written communication skills
- Ability to work in a fast-paced environment independently as well as with a team
Required Training and Experience:
- High school diploma or equivalent is desired
- Previous sales or customer service experience
Physical Requirements:
- Use keyboard, monitor, telephone, and other standard office equipment.
- Lift and move a minimum of 20 pounds.
- Capable of regular, reliable and timely attendance
Candidates considered for hire are subject to credit and other employment reference checks.
Reliant Community Federal Credit Union is proud to be an Equal Opportunity Employer, AA Disability/Veteran. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 800-724-9282 or email at careers@reliantcu.com
Salary : $16 - $21