What are the responsibilities and job description for the Customer Data Specialist position at RELIANCE WORLDWIDE?
POSITION SUMMARY:
This position is responsible for overseeing SAP data as it pertains to pricing and customer master information. This person works cross-functionally to provide support throughout the business for all sales channels and all brands.
RESPONSIBILITIES:
- Oversees the pricing request process across all brands and channels for USA, Canada and Central Americas
- Update/maintain pricing on customer net sheets, fixed nets, scheduled pricing, show special pricing, and quotes as requested by channel manager with finance approval
- Run year-end pricing audits and communicate to sales channels for evaluation of special price and end date
- Execute the pricing process with price increases and manage the workflow collaborating closely with Finance, Product Management, Channel Owners and Sales Managers. This includes running territory price reports with current and new pricing to receive approval from sales managers prior to loading into the system.
- Responsible for creating new customer accounts and maintaining existing customer accounts in SAP
- Maintains partner information in SAP, specifically for EDI accounts ensuring all inbound & outbound operations are processed successfully.
- Perform annual audits of buying groups and national accounts prior to rebate payments.
- Works to resolve EDI Idoc errors due to customer master issues, specifically for USA EDI accounts ensuring all inbound & outbound operations are processed successfully
- Maintains customer material cross references
- Acts as a point of contact for all customer master & pricing related requests
- Assists with project-based work including SAP integrations
EDUCATION, KNOWLEDGE, SKILLS, AND EXPERIENCE:
- A minimum of a bachelor’s degree
- Exceptional troubleshooting skills
- Ability to quickly adapt to change
- Must be able to communicate effectively, both verbally and in writing
- Strong organizational skills with large amounts of data
- Ability to multi-task effectively and meet deadlines
- Attention to detail and high level of accuracy
- Strong active listening abilities
- Experience in Business Management Software (i.e. SAP) is preferred but not required
COMPETENCIES:
- Need to possess strong interpersonal, ability to communicate effectively, work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, make accurate and timely decisions, the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- This position will be in an office environment in the Atlanta location.
- Job requires both sitting and standing. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.