Customer Service/Sales Support Representative

General Data Company, Inc. is a leading provider of products and technologies for identification, tracking, and data management applications. General Data delivers innovative bar code labeling, identification, and wireless products and solutions that improve business process accuracy, productivity, and performance.

General Data partners with industry-leading equipment suppliers, software providers, and technology specialists to provide our customers with the solution that best fits their business needs, objectives, and budget.

General Data is an ISO 9001: 2015 registered company.

General Data Company is looking for a Customer Service/Sales Support Representative to support our external Direct Sales Reps.

Essential Duties and Responsibilities:

• Enter sales orders into the Company ERP system.
• Process orders as required.
• Maintain a 95% accuracy or better.
• Ship orders as required by the Customer.
• Perform various Administrative duties as requested.
• Process art.
• Maintain a clean, neat, and organized workspace.
• Other duties that may be assigned.

Supervisory Responsibilities: None

Education and Experience:

• 1-3 years experience in customer service, sales support, or help desk capacity required.
• Experience in manufacturing is a plus.
• Label experience is also a plus.

Required Skills and Behaviors:

• Self-starter, who can exhibit a track record of developing customer relationships in telephone conversations.
• Excellent verbal and written communication skills, including the ability to interact and communicate with customers and other General Data team members.
• Demonstrated organizational skills with the ability to manage multiple tasks and meet tight deadlines in an environment with competing priorities.
• Ability to take initiative and interact with all levels of management.
• Proficiency in the use of Microsoft Office software, including Excel, Word, and Outlook, with proficient keyboard/typing skills.
• Ability to meet or exceed goals set by the company.

Work Availability:

• Must maintain regular and acceptable attendance at such a level as is determined by management.
• Must be available and willing to work weekends and/or holidays as the employer determines are necessary to meet business needs.

Position Type/Expected Work Hours: This is a full-time, onsite position. Typical work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week.

Physical Demands:

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• While performing the duties of this job, the employee is frequently required to use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms. The employee must sit frequently, stand, talk, and hear.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Manufacturing: 3 years (Preferred)
• Label: 1 year (Preferred)

Ability to Relocate:

• Atlanta, GA 30349: Relocate before starting work (Required)

Work Location: In person

Salary : $18