Homecare Scheduling Coordinator

Salary Range: Range of $26-$27 per hour

Responsibilities:

• Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
• Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.
• Maintain accurate and up-to-date scheduling records using HHA eXchange.
• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
• Review and document temporary orders daily.
• Call existing patients monthly and document communication using internal templates.
• Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
• Provide general administrative support including answering phones, updating reports, and maintaining.

Qualifications:

• Prior experience in home care scheduling or healthcare coordination required.
• Proficiency with HHA eXchange or similar scheduling platforms is a plus.
• Ability to demonstrate patience, care, and empathy.
• Excellent phone etiquette and communication skills.
• Bilingual (Spanish, Creole, Russian) is required.
• Must be comfortable working in a fast-paced, team-oriented environment.

Benefits:

-Medical (BCBS)

-Dental, Vision, Life Insurance, STD, LTD, etc,

-401(k) Savings Plan with Company Match

-Paid Time Off: 10 PTO days, 2 floating holidays, paid and unpaid sick time