Project Coordinator

Project Coordinator

Location: Lansing, Michigan

Work Arrangement: Hybrid Schedule

Position Type: Contract Opportunity

Pay Rate: $20.00–$25.00 per hour

Benefits: Medical, dental, and vision benefits begin on Day 1

Additional Benefits: Paid time off and paid holidays

Position Overview

• Reliance One, Inc. is hiring a Project Coordinator for one of our established clients in Lansing, Michigan.
• The Project Coordinator will support an enterprise Project Management Office responsible for delivering call center technology and support initiatives. Working closely with Project Managers and organizational leadership, the Project Coordinator will help manage project schedules, budgets, resources, risks, documentation, communications, and lifecycle deliverables.
• The ideal Project Coordinator is comfortable working in a fast-paced, multi-project environment and collaborating with technical and business teams in a hybrid workforce. This position requires exceptional communication, follow-up, organization, and knowledge of formal IT project management practices.

Key Responsibilities

• Assist Project Managers with the planning, coordination, execution, and monitoring of multiple IT projects.
• Use Clarity or a similar Project Portfolio Management tool to prepare project schedules, assign resources, and manage budgets.
• Prepare presentations and project information for executives, managers, stakeholders, and project team members.
• Monitor project costs, schedules, scope, resources, quality, risks, issues, and deliverables.
• Communicate project progress, risks, decisions, and required actions clearly and accurately.
• Maintain timely communication with project sponsors, Project Managers, team members, and other stakeholders.
• Promote collaboration between technical and business teams.
• Help project teams reach consensus and maintain commitment to project objectives.
• Develop and maintain project lifecycle documentation, including:
• Project charters
• Project schedules
• Project budgets
• Communication plans
• Project status reports
• Risk and issue management plans
• Change requests
• Project closeout summaries
• Ensure projects follow established project management and systems engineering methodologies.
• Support timely transitions through each stage and phase of the project lifecycle.
• Facilitate and enforce the formal change-management process when a project deviates from its approved scope, schedule, or budget.
• Confirm that change requests receive appropriate approval before work begins or project information is updated.
• Develop Corrective Action Plans when projects enter yellow or red status.
• Evaluate how proposed changes may affect project benefits and business cases.
• Ensure project plans, documentation, and related artifacts are updated accurately.
• Support call center technology and call center operations projects as assigned.

Required Qualifications

• Associate degree.
• At least two years of experience working as a Project Coordinator.
• Experience supporting multiple projects in a fast-paced environment.
• Familiarity with formal IT project management practices and project lifecycle documentation.
• Experience maintaining project schedules, budgets, risks, issues, action items, and status reports.
• Strong written and verbal communication skills.
• Exceptional follow-up, organization, and time-management abilities.
• Ability to prepare clear presentations and reports for different audiences.
• Ability to collaborate effectively with technical teams, business teams, leadership, and external stakeholders.
• Ability to work successfully within a hybrid workforce.
• Proficiency with Microsoft Office and project-management tools.

Preferred Qualifications

• Experience supporting call center technologies or call center operations.
• Previous CX1 experience.
• Experience using Clarity or a similar Project Portfolio Management platform.
• Experience supporting an enterprise Project Management Office.
• Project management certification.

Apply today to be considered for this Project Coordinator opportunity in Lansing, Michigan.

Equal Employment Opportunity Commission (EEOC) Statement

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.