What are the responsibilities and job description for the Account Manager II position at Reliance One, Inc.?
Account Manager II
Troy, Michigan, United States
Direct Placement
Competitive Benefits & Salary
Paid Time Off • Paid Holidays
Reliance One, Inc. is seeking an experienced Account Manager II to support and grow key customer relationships within an assigned territory. This role is responsible for managing commercial activity, driving strategic growth initiatives, and serving as a trusted partner to both existing and prospective customers.
Job Summary
Manage the overall business relationship for key accounts, develop commercial and technical strategies to expand market presence, enhance profitability, and support long-term customer partnerships.
Responsibilities
- Lead and manage strategic customer relationships within the region.
- Prepare, negotiate, and execute commercial agreements aligned with business objectives.
- Develop targeted account plans outlining growth initiatives and customer-specific strategies.
- Conduct regular customer visits and maintain strong, decision-influencing relationships.
- Identify and pursue new business opportunities to support overall territory growth.
- Prepare accurate sales forecasts using customer insights and market data.
- Utilize CRM tools to track opportunities, manage customer interactions, and monitor competitive activity.
- Identify value-add opportunities, including new products, expanded offerings, or enhanced services.
- Monitor and resolve issues related to accounts receivable, disputes, or customer inventory levels.
- Travel as required, up to approximately 50%.
Technical & Functional Skills
- Demonstrated success in growing accounts and driving new business development.
- Excellent communication skills, with the ability to influence at all organizational levels.
- Experience managing large or complex customer accounts.
- Strong negotiation, commercial, and presentation skills.
- Technical understanding of customer applications and market requirements.
- Ability to identify and promote value-added solutions.
- Experience with CRM/ERP platforms.
- Comfortable working with diverse, global customer organizations.
- Knowledge of GD&T and engineering print reading preferred.
Minimum Qualifications
- Bachelor’s degree in engineering, business, sales, or a related field with significant experience in a sales or commercial role
- OR
- Master’s degree in a relevant field with progressive experience in sales, business development, or account management
Equal Employment Opportunity Commission (EEOC) Statement
Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status