What are the responsibilities and job description for the Service Desk Analyst position at ReliableVA Solutions LLC?
Service Desk Analyst 1 Contract starting January 4 2026 ESSENTIAL QUALIFICATIONS:EDUCATION: Associate’s or Bachelor’s Degree preferred.CREDENTIALS/LICENSURE: CompTIA A or Microsoft MTA certification preferred.MINIMUM EXPERIENCE: 1 years of experience in an IT support position. Experience using and troubleshooting Windows operating systems. Experience with Active Directory, Citrix XenApp, and Microsoft 365 and video conferencing applications, preferred.Description You will provide essential support to end-users, ensuring their technology needs are met efficiently and effectively. This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience.Key Responsibilities● Respond to all customer contacts (phone, email, voicemail) efficiently.● Troubleshoot various hardware and software-related issues.● Ask fact-finding questions to resolve customer issues.● Provide education to customers while assisting with their requests.● Document requests and issues in a ticketing system.● Maintain a positive attitude while providing excellent service.Schedule and Shift Details● Available for off-hours support on a rotating basis
Salary : $20 - $28