What are the responsibilities and job description for the Dispatcher position at Reliable Towing?
Reliable Towing is seeking a dependable, motivated, and organized Towing Dispatcher to join our growing team. This is a fast-paced position that requires strong communication, sound judgment, and the ability to manage several calls and drivers at once.
Our dispatchers are the connection between customers, law enforcement agencies, commercial accounts, and our drivers. The right candidate will remain calm under pressure, provide excellent customer service, and keep calls moving safely and efficiently.
Responsibilities
Answer incoming calls professionally and gather accurate information
Dispatch the appropriate driver, truck, and equipment for each call
Coordinate light-, medium-, and heavy-duty towing assignments
Track driver locations, availability, job status, and estimated arrival times
Enter complete and accurate call information into Towbook
Communicate clearly with customers, drivers, law enforcement, and commercial accounts
Monitor scheduled calls, emails, and transportation boards
Provide customers with timely and accurate updates
Verify job details, charges, payment status, and completion information
Maintain organized records and provide a complete shift handoff
Handle high call volumes and changing priorities calmly and professionally
Qualifications
Strong telephone and customer-service skills
Excellent communication, organization, and multitasking abilities
Dependable, punctual, and able to work independently
Comfortable using computers, email, maps, and dispatching software
Able to make quick decisions in a fast-paced environment
Professional attitude and attention to detail
Towing, transportation, dispatch, or call-center experience is preferred but not required
Knowledge of the Northern Idaho and Spokane-area road systems is helpful
What We Offer
Competitive pay
Benefits
Performance bonuses
Career-growth opportunities
Training and support
A team-oriented work environment
The opportunity to grow with an established and expanding towing company
Reliable Towing operates around the clock, so applicants must be dependable and available for their assigned schedule. Some positions may include evenings, weekends, or holidays.
Salary : $20 - $25