Sleep Health Referral Coordinator

Equal Opportunity Employer/Disability/Veterans

Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps. 

Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.

Job Purpose

A Sleep Health Referral Coordinator is responsible for supporting the Sleep Health Referral team and assisting the department in maintaining maximum efficiency while ensuring compliance with documentation requirements and fostering strong relationships with key prescribers and referral sources. 

Duties and Responsibilities

• Ensure accurate and timely collection of required clinical documentation (e.g.,


• prescriptions, sleep study reports, clinical notes).


• Serve as the primary point of contact for key referring providers and prescribers.


• Develop and maintain strong, collaborative relationships with physicians, sleep specialists, and healthcare partners.


• Identify and capitalize on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service


• Process new and recurring orders via fax, phone, or email in accordance with Reliable Respiratory’s processing procedures and guidelines


• Handle incoming communications from referrals in a timely, professional, and friendly manner, 


• Verify insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system


• Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed


• Ensure completion of worklists assigned 


• Comply with all policies and procedures established by the company and the company's regulatory bodies 


• Display exemplary customer service in all interactions 


• Other tasks and duties as required

Required Qualifications

• 18 years of age or older


• Must be eligible to work in the United States and not require work authorization from us now or in the future


• Bachelor’s Degree required


• 1 year of customer service experience 

Required Skills

• Effective and professional verbal and written communication abilities


• Professional computer experience (especially Microsoft Office Suite)


• Ability to work independently to investigate and make decisions


• Ability to work in collaboration with others


• Ability to prioritize and complete work amidst interruptions in a busy work area


• Ability to comply with guidelines both internal and industry-imposed

• Ability to reconcile multiple shifting logistical factors for each appointment

• Strong attention to detail 


• Great customer service skills especially in high intensity situations


• Fluent in English and Spanish proficiency preferred

Competencies

• Adaptability 


• Analytical Skills


• Attention to Detail


• Communication


• Computer Skills


• Customer Service


• Decision Making


• Dependability 


• Initiative 


• Problem Solving 


• Productivity 


• Self-Motivated


• Sense of Urgency 


• Teamwork 

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time


• This role routinely uses standard office equipment such as computers, phones, and printers/scanners

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This job operates in a professional office environment


• The noise level in the work environment is usually moderate to loud if employee wished to be in office

Direct Reports – None 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.